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Cannot pair Quest 2 to PC with NVIDIA GeForce RTX 2060 via Quest Link

Forum|Forum|3 years ago
December 13, 2022
14 replies
26242 views

We are unable to pair (connect) 3 of our Quest 2 headsets to 3 of our Windows PCs with NVIDIA GeForce RTX 2060 via Quest Link cable, after updating our headsets to the latest software.
We have tried un-plugging and plugging the Quest Link cables, restarting our headsets and PCs, and even re-installing the Oculus desktop app. But nothing worked.

Please help!

meta quest 2

Best answer by hyunjinisreal

We had it solved. Finally.

We simply downloaded the latest GPU driver (NVIDIA in our case) on both our Windows PC (Windows 10) and laptop (Windows 11), installed it, and the red "incompatible" error message is gone in the Oculus desktop app. And we were able to connect our Quest headset and launch a PC VR app via Quest Link.

A

AndyTheMedic

Up and Coming

Only since the update or ever? Do the motherboards in the desktops have integrated graphics by any chance?

hyunjinisrealAuthor

Inspiring

Since the software update in our Quest headset. How do I know if my desktop PC has integrated graphics or not? It would be great if you could let me know, thanks!

N

Neotiny

New Participant

Suddenly having issues with quest link looking extremely pixelated, I have a 2070 super.

R

RSauce

New Participant

Mine was working until the most recent update. I think we got "obsoleted" by the Meta people. Can't use the link at all now. I went through the "help ticket", they told me my system is obsolete after some back and forth. If I hadn't downloaded the update, it would still be working. Now, they don't allow me to go back. Can't find any solution, it would have to be from Meta.

Faarnsey

New Participant

Sorry to hear that Dood..
Think I have the same problems

I've completely lost any ability for Airlink. But yet the headset can pick up the internet wirelessly via headset games like The Office..

When I try to connect, it just wants to 'Pair'. But the Occulus Desktop app has no function to fix that. However my phone app says it's connected.

MetaStoreHelp

Community Manager

Hey there hyunjinisreal! We know how much fun PC VR is, we'd love for you to be able to connect your headsets to your PC with ease. Since you've already tried out several troubleshooting steps, we recommend reaching out to our support team with your PC logs so we can take a closer look into what may be causing this issue for you. Here's how you can get your logs:

Open the Run window (Windows key + R).
Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
1. The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
Select the checkbox next to ‘Full logs’.
Select "1 day" from the "Collect last" drop down list.
Wait for the log collection to finish. This can take some time to complete.
The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
Attach the newly created zip file to your support ticket.

We look forward to getting this sorted out for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

hyunjinisrealAuthor

Inspiring

We did contact Oculus Support, and have provided the logs. Now we're following the steps below. Hopefully it'd fix the issue.

hyunjinisrealAuthorAnswer

Inspiring

We had it solved. Finally.

We simply downloaded the latest GPU driver (NVIDIA in our case) on both our Windows PC (Windows 10) and laptop (Windows 11), installed it, and the red "incompatible" error message is gone in the Oculus desktop app. And we were able to connect our Quest headset and launch a PC VR app via Quest Link.

RoastPork

Honored Contributor

That's fantastic! I'm so glad you're back into gaming!

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!

S

Swilkerson

New Participant

I have the RTX 2050 and it says I have the latest nvidia drivers and I still get the incompatible message. I'm beyond frustrated. New Laptop.... Was going to buy the Quest 3 but I have a 2 and that doesn't work. So I don't want to buy the 3 until the 2 works