Skip to main content
tcsandt
New Participant
September 30, 2025
Question

First gen headset

My first gen headset is not being recognized by the meta app. It has sent me verification codes but my headset is not being recognized in the app. Why?  I have factory reset my headset and it has a code but I have no where to put it.

6 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
September 30, 2025

Hey there,

 

We saw your post and wanted to lend a hand.

 

Having issues where the device doesn't appear through the app isnt ideal at all, so we want to provide a few troubleshooting steps for you to try! If you could attempt the following below that would be amazing:

 

1. Check to see if the app needs updated.

2. Close and restart the Meta Horizon app.

3. Restart your device.

4. Reinstall the app

5. Check and make sure the Meta Quest Headset is up to date

 

We hope to hear back from you soon, if you need any further assistance don't be afraid to PM us! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
MetaStoreHelp
Community Manager
September 30, 2025

Customer

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
MetaStoreHelp
Community Manager
September 30, 2025

hey there,

 

 Our apologies for that message that says "Customer" as that was sent accidentally

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
MetaStoreHelp
Community Manager
October 1, 2025

Hey again,

 

We just wanted to check up and see if the issues been resolved?

 

If the issue still persists dont worry, all we ask is for you to PM us as soon as you can! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

 

Next, click "Send a Message" to privately message us!

 

Please remember, you must be signed into the community first to send us a private message.
 

We hope to hear back soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Choleni
Choleni
Honored Contributor
October 1, 2025

Hi tcsandt​ 🙂

Try it with an older version of the Horizon app.

The solution in the following link tells you what you must do and includes a link to an older app version..... you maybe have to try various versions to make it work, though.

Good luck!🤞

Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

PiperPC
New Participant
October 2, 2025

Warning with a recent issue I'm having if you're on first gen, I found myself having to factory reset the headset (Had to do with separate issues on my PC before I got that fixed lol) If you ever need to do so, uh, do yourself a favor and just don't reset it after finally getting through the set up process with those older things, they're so finnicky and since you can't remove a headset and re-add it after factory resetting it, chances are you'd be better off getting rid of what you have and putting the money toward something more recent instead, I hear there are way less issues lol

Terms & ConditionsAccessibility statement