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NightIrthisHowler
Participant
June 15, 2021
Solved

Fixed AirLink and Oculus Link!! 3 dots problem!!

Black Screen/3 dots issue. (Hardware Notification) Oculus Problem For Oculus Link/Air Link

 

~First Troubleshooting tip: -Open Device Manager > Device Adapters (Mind you this only applies if you have Integrated Graphics) > RIght Click on the Integrated Graphic Unit > Disable Unit (This will refresh your computer, Display Wise) Restart Both your Comptuer And Quest/(Or whatever headset you're using) And try Link again.

 

If It doesn't work then

 

Second TroubleShooting Tip -Go to your PC Oculus App > Go to Settings > General > Make Sure Unknown Sources are Turned ON

 

Third TroubleShooting Tip -Go Into your PC settings > Graphic Settings > Browse > C:\Program Files\Support\oculus-runtime > Add all three OVR Services > Click on them After > Options > Set to High Performance

 

Fourth TroubleShooting Tip -Make sure your Graphic Drivers ARE UP TO DATE! This has gotten me to have my Air Link work, But This also works for Oculus Link as well!

    TheRealTotaraAnswer
    New Participant
    May 8, 2022

    As commented by others, I think the issue could be caused by the fact that the CPU integrated GPU (IntelGPU or similar with AMD) is used for the Oculus client instead of the dedicated card you've got installed. 

     

    ** It could also be caused by multiple monitor configurations, so I recommend disabling the external monitor temporarily (Win10 System > Display > Choose "Show Only on 1") **

     

    To ensure that dedicated GPU is used  I went in Win10 settings

    System > Display > Graphics

    and clicked on Browse to add two special entries

    • One for the Oculus client (C:\Program Files\Oculus\Support\oculus-client\OculusClient.exe),
    • On for the OVR Service Launcher (C:\Program Files\Oculus\Support\oculus-runtime\OVRServiceLauncher.exe) ** not sure if that one is needed but meh

    then clicked on Options and specified "High Performace" instead of "Let windows decide" for both.

     

    Then

    • Quit the Oculus App,
    • restart the Windows Service named "Oculus VR Runtime Service" in Windows Services
    • Put the headset back on, wait for the "Oculus Link" option to reappear and click on it, and be patient it can take 30secs+
    • If the gods are with you, the big O should show....

    Latest findings, changing back to single monitor for just re-enabling it seems to be solving it...

    View in thread

    29 replies

    Cam2512
    New Participant
    June 15, 2021

    None of this worked 😞

     

      IsidorRosendorn
      Participant
      June 15, 2021

      Did not work 😞

        PoppacapYT
        PoppacapYT
        New Participant
        July 20, 2021

        None of this worked, but thank you for trying to help us

          NightIrthisHowlerAuthor
          Participant
          July 20, 2021

          What I've looked into is that if your computer has a integrated graphics card, Try disabling that in Device manager. And try it again (You may have a weird display afterwards, Which is normal)

           

          You may have to re-enable Airlink on your Oculus App on your PC. Try it from your headset again.

           

          If it works, Great!

           

          If not, I'm sorry.

           

          After it works, Re-enable the integrated graphics card. And you should be good to go.

            ChilledFelline
            New Participant
            January 29, 2022

            Awesome , worked a treat , thanks 

            texdade
            Inspiring
            July 21, 2021

            Disabling the iGPU worked for me! Thanks!

              NightIrthisHowlerAuthor
              Participant
              July 21, 2021

              Glad to have helped!

              Nshorty
              New Participant
              October 8, 2021

              Jeez YES this also worked for me! I always suspected it was the IGPU in my laptop not switching to my 3070 vs lower-powered Radeon but even with trying to force windows to launch with it enabled it didn't work. Disabling the Radeon made windows slow right down but on launching the airlink..... boom! it worked. pfff. Now have reenabled Radeon and all is working as it should... Very strange problem but thanks MazNight for the idea.

              MaximoWK
              New Participant
              November 25, 2021

              I tried everything and didn’t work, finally went through oculus support chat and got nvidia drivers updated, windows 10 up to date and nothing worked, finally a factory reset to the oculus worked and I was a able to do flight simulator on vr!!

              andreylebedenko
              New Participant
              January 8, 2022

              Didn't help. Not even a factory reset.

              Qwawn
              New Participant
              January 19, 2022

              So I had the same exact issue and fixed it today.  I had to download the motherboard/chipset drivers from AMD (I actually downloaded the tool that detects and installs) and after that got done, everything worked perfectly.  Actually shouted out loud and scared my wife when it came up.  Worth a try ladies and gentlemen.

                Anonymous
                February 7, 2022

                I was trying to connect a Quest1 with airlink to an ASUS Rog Strix notepad with no success. Only 3 dots.

                Disable the integrated Amd Radeon graphics works for me.

                Thank you!

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