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Choleni
Choleni
Honored Contributor
August 9, 2022
Solved

hand tracking does not work for me

  • August 9, 2022
  • 30 replies
  • 47123 views

I have enabled hand tracking, removed the controllers out of headset sight, but it doesn't switch to hands.
I just don't have any hands🤷‍
Does anyone here know what I'm doing wrong and what I can do to fix this?

      Best answer by Choleni

      I tried something else today and that fixed it.

      I've put the headset on without touching the controllers first.....means, I didn't "wake them up" and that fixed it.

      I've hands now and can use hand tracking.😁

      30 replies

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      August 9, 2022

      Hi Choleni! We'd love to help you get hand tracking working properly. It's a cool feature to experience.

       

      To start, we'd like to make sure headset tracking is working properly so please check the following:

      • Ensure your area is well lit, with enough light to clearly see, but not direct sunlight.
      • Ensure the tracking cameras on the headset are clean.
      • Ensure your area is free of any reflective surfaces such as mirrors, glass or polished marble.
      • Ensure you area is free of small lights such as Christmas lights, or LED strips.
      • Try other rooms to see if the hands show up.

      Please let us know if these tips help and we'll be here to help further if needed. Thanks!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Choleni
      CholeniAuthor
      Honored Contributor
      August 9, 2022

      Thanks for reply.

      I had all of this - except of trying an other room - already done.

      Just tried that....without success.

      I've also deleted the guardian history and set a new one.

      And I don't believe it's a problem of the cameras....if I enable space sense, they can "see" my hands.

       

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      August 9, 2022

      Thanks for getting back to us. And just to confirm, are your controllers working and tracking properly?

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      amy152022
      New Participant
      November 1, 2023

      same

        ThyRuinedKing
        Honored Contributor
        November 25, 2023

        Hey amy15.2022, are you still having this issue? There have been a few updates recently and I'd like to make sure this was fixed. Please let me know if you still need any assistance!

        In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it. P.S., I can beat you at One Piece TCG and Tekken
        darthogre1427
        New Participant
        December 13, 2023

        have probab,y the same issue, cant use hands or passthrough whatsoever, i have tried everything from restarting to even factory resetting, so i dont know what to do now.

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        December 14, 2023

        Hey there darth_ogre1427! We totally understand that when you're having tracking issues, that can take valuable play time away from you! We'd love to help you out. We're going to put some tips and tricks on how to make the perfect environment for tracking! 

         

        • Playing environment is too bright, oversaturating the camera, or has interfering lights
          • Examples: Christmas lights, LED strips, direct sun exposure, etc.
          • Solution: Adjust the intensity of lights, try turning some lights off, reduce sun exposure or use curtains/blinders.
             
        • Playing environment is too dark, preventing the tracking cameras working properly due to lack of lighting
          • Solution: Turn some lights on/open curtains/blinders.
             
        • Playing environment contains reflective surfaces, interfering with the tracking cameras
          • Examples: mirrors, television screens, window reflections, glasses, polished marbles, etc.
          • Solution: cover the reflective surfaces while playing, or play in a different location.
             
        • Playing environment does not have enough contrast between objects or textures composing it
          • Examples: varnished wood furniture and parquet floors, all white walls, etc.
          • Solution: Play in a different location.
             
        • Dirty tracking cameras

        We really hope these work for you. We're looking forward to your reply!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        XsynthZ
        New Participant
        December 25, 2023

        None of these work for me either. I have a Quest Pro and it refuses to automatically switch to Hand tracking despite body tracking and auto-switching being enabled. It knows that my controllers are on the charger and just refuses to enable hand tracking, leaving me with the only the head-mounted cursor and the ability to press buttons with the volume key. This used to work fine, so functionality has regressed in a recent update. 

        Real talk, does Meta have a QA team? Do they test updates before rolling them out? Between this and Airlink Gate, I am not impressed at all.

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        December 27, 2023

        Hi NR.Nivek & XsynthZ! Just checking in to see if these troubleshooting steps were helpful! We're here to help!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        Taciturn
        New Participant
        January 14, 2026

        I think I love you. I just bought a used quest 3 and this solution fixed the issue for me. Thank you

          Maccyb123
          Honored Contributor
          January 15, 2026

          Taciturn I'm frankly devastated. I thought you loved me! 😂😂😂 Seriously though, I'm glad you got it fixed! Issues like this can be so frustrating. Enjoy your VR universe! 😁

          ToTheGrave
          ToTheGrave
          Up and Coming
          January 16, 2026

          There are a few things that could cause this 1. there's just something freaking out cuz meta... 2. You have some sort of stick drift or something so the controllers (or even just one controller) think you have them in your hands. Even just one of the touch capacitive things going off can cause this. Often taking out the battery of the controller affected then tapping the spot lightly can fix the issue.
          I have dealt with something similar on the quest 2 and doing the whole turn off and on again can sometimes clear the issue. If you have heavy stick drift this may not fix it and some sort of cleaning/replacing of parts is in order.

          Remember that you can also tap the controllers together twice to activate hand tracking (if you have that setting selected ofc). If they near immediately swap back to the controller you probably have stick drift or something. Hope that helps!

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