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Slosshy
New Participant
October 11, 2021
Solved

How to pair quest 2 to multiple phones

I own a Quest 2. I made an account, paired my phone with the code, and it was set. I made another account for a family member, but when they download the app and try to pair their phone on their account, the code does not show up. Any ideas?

    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    June 22, 2022

    Hey StarwarsFan2.0. If you're wanting to disconnect your account from the headset to pair someone else's, you'll need to factory reset the headset. This will allow someone else to setup the headset with their account and. If you have anymore questions, just let us know.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    73 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 11, 2021

    Hey Slosshy! Your Oculus Quest 2 can only be paired to one mobile device at a time, which is most likely the cause of the lack of code. 

    If you need any further assistance getting your device paired, please feel free to look at this troubleshooting article or reach out to us by creating a support ticket here!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      SlosshyAuthor
      New Participant
      October 11, 2021

      Is there any way to unpair my own phone?

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        October 11, 2021

        Hey there! We understand you would like your phone to be unpaired from your Quest 2 so a family member can pair their phone. Here are some troubleshooting steps for you and your family member to try:

         

        • Clear the Bluetooth cache on the phone
        • Power cycle the phone and the headset.
        • Uninstall and reinstall the Oculus application on the phone.
        • Ensure the phone and headset are connected to same wireless network.
        • Last Resort: Factory reset the headset. This will return the software to its original settings before it was paired to your phone.

        Please let us know if you need any further assistance, or if any of these steps work for you. 😊👌

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        PITTCANNA
        Honored Contributor
        January 30, 2022

        look in settings in the quest menu

         

        system, then look at about, this has your pairing code.

          qRelaxzs
          New Participant
          May 9, 2022

          where??

           

           

          tendies69420
          New Participant
          April 28, 2022

          Doesn't make sense that the quest 2 can have multiple accounts logged in but cannot be paired with multiple devices. It is absolutely a big "F- you" to its customers and terribly lazy marketing ploy to get people to buy more quest 2 - but wait, the quest 2 isn't even in stock regularly. 

            Bennyboibtw
            New Participant
            May 30, 2022

            same thing happend to me someone said factory reset the quest

             

              lacrossj
              New Participant
              December 3, 2022

              So Meta's solution to how can my wife stream to the tv whenever I'm away is to do a factory reset each time.

              Btw when I'm trying to pair her account, maybe a little message like "hey you can't do that because it's paired with another device" instead of just sitting there endlessly trying to connect causing me to spend an hour of research trying to troubleshoot

                Marco55024
                New Participant
                February 17, 2024

                That's the exact message I get - something like "you cannot pair your phone, this device is already paired to another phone"   I don't know why you aren't getting this message, other than Meta is just severely **bleep**ed and not able to handle coding the headsets according to how they are used.

                sibrit
                New Participant
                July 3, 2023

                It seems some Quest 2 owners are claiming that in the past it was possible to have the same headset connected to 2 phones simultaneously, but now that is no longer possible.

                I can believe this, as it is the Meta Quest app that does nothing if you enter the 6 digit code you can see for the headset and that is already used in a connection. Since the app is now called Meta Quest, presumably it was called Oculus Quest before, perhaps there was a "feature" that was removed in some update in the last 12 months?

                I assume a hard reset of the headset would remove the connected phone, even if you no longer have that phone?

                sibrit
                New Participant
                July 3, 2023

                The "solution" to the OP given by Meta is that it is not possible, but I'd like to know whether it is a technical impossibility, which seems unlikely if older versions of the app and/or firmware allowed it, or a conscious business decision by Meta, in which case, as a Meta customer, I'd like to know the reasoning.

                I've added my wife and child as secondary accounts so I can share my library with them, now I want them to be able to connect their phones to the headset so they can perform some actions, such as Cast their VR sessions or use their phones as a Keyboard in VR, without me needing to be home.

                We're not talking about full functionality of the primary account, which allows changes to the PIN, account settings, payment methods or installing updates. Just a very small subset that still requires pairing/linking to the headset.

                  Rollo9876
                  New Participant
                  August 17, 2023

                  I got a new phone and no longer have the one I initially paired with my oculus do I have to do a factory reset to pair my new phone this seems ridiculous that you would expect a factory reset when upgrading phones. Please tell me this is not the case

                  acebase31337
                  New Participant
                  August 18, 2023

                  I would like an answer to this question as well, I plan on getting a new phone. Will I have to reset the Oculus just to pair it to my new phone? If so that is outrageous....

                  RoosterWave
                  New Participant
                  August 31, 2023

                  Sad...

                  I put the app on an old broken phone I didn't care about just to get through the setup quicker. didn't realize at the time how poor of a choice that was. tried pairing my quest with my actual real phone for casting and now I'm here and disappointed. there's no reason I shouldn't be able to cast to anything I want. Meta has such a bad scene of direction when it comes to the openness of their hardware, and it will catch up with them in the market eventually. Literally as soon as someone figures out how to wipe the OS and replace with with Linux, I'll do it.

                  MetaStoreHelp
                  MetaStoreHelp
                  Community Manager
                  September 1, 2023

                  Hey there RoosterWave. We noticed you're having some trouble with casting from your Quest to your phone, as long as your headset is paired to your phone and you are signed into your admin account on the app you should be able to cast just fine. If you didn't know you could also cast from your headset to a web browser, all you need to do is log into your account on Oculus.com/casting. Once you're logged in you can select the menu button on your controller and select the camera, then you'll select cast and cast to computer.

                   

                  Now we know you were having trouble pairing to your main phone, if you still can't cast after signing into your admin account  you may need to perform a factory reset on your device. After you reset the device all you'll need to do is pair to your main phone during setup, don't worry a factory reset wont make you lose any of your games and apps as all of your information is saved to the cloud.

                   

                  If you have anymore questions please let us know, we're always happy to help!

                  If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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