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funkyguy2026
New Participant
May 13, 2026
Question

I am unable to add some accounts to my headset

So I’ve been trying to add some accounts on my headset(Meta quest 3) because I share it with my kids, and I accidentally deleted an account before removing it from my headset. It isn’t allowing me to add any accounts and anytime I try to, it says “Something Went Wrong. There was a problem sending the invite, please try again later.” It’s been going on for days now and I can’t figure out why it’s happening or how to fix it. If I can get any information on how to fix this, it would help a ton.

    3 replies

    steve40
    steve40
    Honored Contributor
    May 14, 2026

    I accidentally deleted an account

    AFAIK, you have 30 days to recover accidentally deleted accounts. Just log in to the phone app using the account email and password and follow the prompts to cancel deletion.

    it says “Something Went Wrong. There was a problem sending the invite, please try again later.

    Try sending the invite link to your own email address that belongs to the parental account that has Family Center set up. Then use that link to set up the child accounts. If you've recently added a credit card to prove your ID in Family Center, you need to wait about 5-7 days before you can continue the setting up (or you will get "something went wrong" errors).

      thatguy368937
      New Participant
      May 14, 2026

      Bad thing is, I forgot the email to the account I deleted, so I have no clue how I can re add the account without using that email.

      Choleni
      Choleni
      Honored Contributor
      May 15, 2026

      Hi funkyguy.2026​ 🙂

      thatguy.368937 wrote:

      so I have no clue how I can re add the account without using that email.

      You can't..... you need the email to reactivate the account as steve_40​ suggested.

      You have already additional accounts on the headset, but you didn't mention how many.

      You can add three accounts......  if you already have three accounts on it and then send an invite, maybe that's the reason that you always get an error message? It's just a guess, I'm not sure.🙃

      But if this is the case and you can't re-add that previously deleted account, but you also can't remove it, you probably must do a factory reset.

       

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