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New Participant
August 16, 2026
Question

I can’t sign in after factory reset

  • August 16, 2026
  • 2 replies
  • 67 views

I can’t sign in after doing a factory reset it tells me on the meta app can’t pair how do I fix this 

    2 replies

    Choleni
    Honored Contributor
    August 17, 2026

    Hi kingteef​ 🙂

    Does the app still shows the Quest as paired after the factory reset? If so, use another phone or a tablet to pair the Quest.

    i just factory reset my quest 2 and now i can't pair it to my horizon app | Meta Community Forums - 1379690

    New Participant
    August 17, 2026

    I hope you saved the code to get back into your Meta account. If you can get into your account, you should be able to find it under the menus but if not, you will have to relink you account. Copy down that pairing code, put it on a piece of tape and tape that to the inside of your headband. You won't a full reset then.