Impossible to pair a quest 2 after factory reset..

Hello,

I’m having an issue with my Meta Quest 2 that seems related to a legacy Oculus account.

• The Quest 2 (and the original quest) was originally linked to an old Oculus account, different from my current Meta/Facebook account. It has worked for a long time, but recently had issues with screen mirroring, so decided to do a full reset.

• I have performed a full factory reset on the headset.

• The headset does NOT appear in the Devices section on the Meta web portal. (but I can see some game saves on the cloud section)

• However, the Meta Horizon mobile app still shows the headset and keeps trying to connect to it.

• Pairing with the code displayed in the headset always fails.

• I have already:

◦ Uninstalled and reinstalled the Meta Horizon app

◦ Logged out and back into my Meta account

◦ Tried pairing on a different network

◦ Verified that I’m logged into the correct Meta account

It looks like a ghost device / legacy Oculus account conflict where the headset is still partially associated on Meta’s backend, but not visible or removable from the user interface.

Has anyone encountered this issue, and is there any way to fully remove the legacy Oculus device association so the headset can be paired again to a Meta account?

Thanks in advance.