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greenflashhawaiian2025
New Participant
October 1, 2025
Question

Insta360 Camera and Meta Quest 3 Syncing

  • October 1, 2025
  • 1 reply
  • 986 views

Hi,

I have spent hours and days trying to transfer my data from my insta 360 x5 to my meta quest 3 device.  I am registered as a developer on on my meta horizon app, pc and meta quest 3 device. 

When I request support on the meta website, it tells me to select my device  and when I do this I am told no device found - and it doesn't give me further options..

This is why I asked how can I register my device.   This is extremely frustrating .

How do I receive technical support?

I am a meta shareholder and have encouraged others to buy the meta quest 3.  You need to have easier ways to contact support. 

    1 reply

    FreeeKC
    New Participant
    October 4, 2026

    Late answer, in case you or someone else still needs it. No developer registration is needed for this, that is a dead end for what you want. The X5 has to export its videos as "360° video" MP4 files first (in the Insta360 app or Insta360 Studio on the PC; choose H.265/HEVC, the Quest 3 plays 8K HEVC smoothly and stutters on H.264 above 4K). Then there are three ways to watch them in the headset:

    1. Copy the files to the Quest with a USB-C cable from the PC (the headset shows up as a drive on Windows, accept the "allow access to data" prompt in the headset), then open them with a 360° player.

    2. Leave them on the PC and share the folder on your Wi-Fi (right click the folder, Properties, Sharing), and read the share from the headset. No copying, the PC keeps the only copy.

    3. Put them on a NAS, same thing.

    For the player I use Immuch360, a free open source app I maintain (https://github.com/freeKC/Immuch360): it reads the headset's own files, a shared folder of the PC or of a NAS, or an Immich photo server; press the 360° button and the video is around you, with a time bar and previous/next. It also opens the raw .insp photos of the X5 directly. The Horizon Store listing is in review; until then it is installed as an APK with the developer mode you already have.

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