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SirViper82
New Participant
November 20, 2025
Solved

Issue pairing after factory reset

Running into lots of problems. It started with no app being able to load. I kept getting the Wait or Close app pop and my left controller would connect no matter what I tried. So then I felt forced to do a factory reset. Now I can’t pair my device to the app. Says no device found (I’m on same WiFi networks). When I tried the support option and entered my serial number for my Quest 3S it said support is not supported for this device??

    Choleni
    CholeniAnswer
    Honored Contributor
    November 20, 2025

    Hi SirViper82​ 🙂

    M;aybe try this before contacting support:

    https://www.reddit.com/r/OculusQuest/comments/1jiiw6h/for_those_who_are_stuck_with_pairing_quest_23_to/

    It's actually not the same issue that you are facing, but maybe worth a try.🤷‍♀️

    If nothing helps reach out to support via email, chat or WhatsApp here.

    Get Support

     

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    6 replies

    Maccyb123
    Honored Contributor
    November 20, 2025

    Try what @mustafafamahdi420302gmailcom said. Also, what serial number are you using? The one printed on the device or the one on the box. They are different. Use the one on the box......if I remember correctly. Good luck! Let's know if it works! 

      SirViper82Author
      New Participant
      November 20, 2025

      Good to know. I was using the one on the device which is where it told me to look. Will try the box serial next time I need support. 

        Maccyb123
        Honored Contributor
        November 20, 2025

        That's worth trying. Let's know how you get on and good luck! 

        Choleni
        CholeniAnswer
        Honored Contributor
        November 20, 2025

        Hi SirViper82​ 🙂

        M;aybe try this before contacting support:

        https://www.reddit.com/r/OculusQuest/comments/1jiiw6h/for_those_who_are_stuck_with_pairing_quest_23_to/

        It's actually not the same issue that you are facing, but maybe worth a try.🤷‍♀️

        If nothing helps reach out to support via email, chat or WhatsApp here.

        Get Support

         

        SirViper82Author
        New Participant
        November 20, 2025

        For whatever reason, moving the device away from me is what worked

          Choleni
          Choleni
          Honored Contributor
          November 20, 2025

          Nice! I'm happy you got it worked👍

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