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Anonymous

Solved

Known Issue - Meta Device Code Not Working

98 replies
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Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

meta quest 2

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RoastPorkAnswer

Honored Contributor

EDIT:

Hey hey guys! Just reaching back out here to say there is something for us to give a shot. Could you please try the following:

Double check that you're trying to set up your device with the same account that you're logged into on your app by going to https://secure.oculus.com/my/devices/
You can go to auth.meta.com/settings on your mobile or desktop app and log out if you're on the wrong account
Next, you can either log in with the correct account or you can also start over using different login info by factory resetting their headset. (This will wipe all data from the headset but not erase purchases from your account, so you will be able to redownload purchased apps upon completing setup.)

If this doesn't seem to help, please don't hesitate to create a support ticket with our team for some further options!

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!

Show previous replies

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RichardSugar

New Participant

Im having the exact same issue, im furious. I cant believe i spent all this money just to be spammed by pop up style crap and have all that money go down the drain!

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dinfsuppinfo

New Participant

Hi,

Whenever I try to add a different device account (using a different Meta account (not admin)) I get the error shown here. Bear in mind, restarting the Meta quest 2, trying a different Meta account (which isn't admin) does not work.

In the meantime, my admin account paired on the device using both mobile and the device itself works fine, I never get asked to enter a code. Only an additional user creates this issue.

This is a big issue for us since the students won't be able to program in their own environment without different account and may jeopardize their semester.

Cordially,

Felix

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TeamFitz

New Participant

Hi, I can't add a second account. I have tried on my two Quest 2 devices. I follow the correct steps and get to the screen that tells me to enter an 8 digit code on www.meta.com/device. I am logged into the web page, I enter the code and the page returns with "Your device is connected." On the oculus there is a brief flash of a similar success result but that is immediately replaced with "an error occurred please try again."

I've tried all of the things suggested by support and the forums:

- different browser

- different device

- delete oculus app

- reset/wipe Quest 2

One of the most frustrating elements of this has been my experience with Meta Support (my ticket has been active for over a month) which seems to toss random ill informed tasks (try a different browser, and today, record your experience with no details on what they want recorded or how). They also told me I can't return the device because I've had it for more than 30 days. But I've been working with them for more than 30 days while they tell me to be patient while they trouble shoot the problem. Help MetaStoreHelp

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Ezik6

New Participant

Same issue! "Invalid Device Code Request! Please try again!" tried different browsers - login out every where - nothing SOOOO frustrated !

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Ezik6

New Participant

Uninstalling and Reinstalling App on the phone then searching for the headset on the app, while being signed off in browser - have worked! Thanks Wilson-AJ22 and Swingbolt!!!!

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peterbradbury7587

New Participant

I have had the same problem and tried many different things, none of which worked. Then I saw a post on reddit that said they tried casting from the mobile app. After that the quest apps worked without having to enter a device code. I tried that and it worked for me as well. No idea why. BTW I updated the mobile app before doing that. That has to be the current version in order to connect.

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NicCaldwell

New Participant

Upon creating a second quest 2 account you are immediately prompted with the 8 digit code, if you try to cast during this from your phone, an error message appears on the phone saying you are only able to cast to the admins account.

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peterbradbury7587

New Participant

I did not create a second account and only had the admins account on my quest, so I was able to cast to my phone. For some reason, the quest stopped asking me for a device code after that.

RoastPorkAnswer

Honored Contributor

EDIT:

Hey hey guys! Just reaching back out here to say there is something for us to give a shot. Could you please try the following:

Double check that you're trying to set up your device with the same account that you're logged into on your app by going to https://secure.oculus.com/my/devices/
You can go to auth.meta.com/settings on your mobile or desktop app and log out if you're on the wrong account
Next, you can either log in with the correct account or you can also start over using different login info by factory resetting their headset. (This will wipe all data from the headset but not erase purchases from your account, so you will be able to redownload purchased apps upon completing setup.)

If this doesn't seem to help, please don't hesitate to create a support ticket with our team for some further options!

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!

P

probablyhigh

Participant

it's a joke that you call this a "solution". literally all you did was acknowledge the problem. the definition of SOLUTION can be found on Google. you should be ashamed of yourself

S

SwedishRick

New Participant

Same problem here. First last week i got locked out of facebook when trying to log in, had to send ID and stuff. Now when trying i went trough 100steps and stuck at device adding. Well atlast i see its not me doing something wrong.

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KeithThib

New Participant

Just got ours today and it has already been a pain!! Took forever to pair headset and now this error for adding an account!

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SwedishRick

New Participant

My workaround:
1. Turn PC off (headset auto connected AIRLINK even though the app was closed)
2. Reinstall app (on phone)
3. Turn on Bluetooth on phone (cant fint the headset on only wifi)
4. Start & Log in to the app
5. Go to settings, and press search under your unit. (BT must be on phone)

This worked for me. Good luck everyone!
/ SwedishRick

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NicCaldwell

New Participant

I am having this same issue. When adding a second account, an 8 digit code is provided to connect to a device. Upon entering the code on meta.com/device I am prompted with an error message: "Invalid Device Code Request! Please try again!". I have tried factory resetting the Quest 2, which did not work. I have tried entering he 8 digit code on other meta accounts, including my own, and newly created meta accounts, none of which have worked either.

Does anyone know when this will be addressed in a future patch or if there is a solution?

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RJB500

New Participant

I will add I did not factory reset or remove the existing accounts that were upgraded as I didn’t want to lose the progress for those items if any is saved on the device - waiting on Meta to provide fix.

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neekoanddime

New Participant

I'm having the same issue. On a sidenote can meta ease up on login options because sometimes i have no idea if my account is meta or oculus or with email. Kinda ridiculous

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