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LaserDisk
Honored Contributor
May 23, 2024
Question

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility

Known Issue

Hello everyone!

I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the initiative to inform the team and create this fresh post in order to distinguish between those who faced the issue in the previous post and those who are currently experiencing it on V65-V67.

We would greatly appreciate if everyone could please provide the following information:

  1. What's the full version number of your headset? (62.0.0.####### or likewise)
    • Quick Settings > System > Software Update
  2. What's the full version number of your PC app? (62.0.0.####### or likewise)
    • General > Scroll down to the bottom of the page.
  3. Is your PC app on PTC?
  4. Are you enrolled in Quest PTC?
  5. Any potential workarounds?
  6. Which headset is everyone using? Is this only happening with the Quest 3 currently, or is anyone experiencing the same thing on their Quest 2 and Pro

I'll do my best to keep you all updated as soon as I find out anymore information!

Update 5/26/24

Hey everyone, a little update for you - our awesome engineers are on top of this issue. Don't forget to send in your detailed reports and share any info you have, especially if this problem is new to you. Your input is super valuable!

Update 6/6/24

I just wanted to give everyone a quick update that there haven't been any major changes yet. However, I want you all to know that I'm actively monitoring this thread every day and passing on any information that users provide to the engineering team.

Update 6/11/24

The engineering team would like me to gather the serial numbers of the headsets of all those affected. Please send me a private message with your serial number.

Please do NOT send your serial number in this or any thread publicly.

Update 7/3/24

Thanks to all who sent in their Serial numbers. Our engineers are still looking into this matter and are working hard to resolve it in an future software update.

Update 7/9/24

We appreciate all those who have provided their serial numbers. If you are still encountering the issue even after updating to V66, please reach out to our support team via private message here for further troubleshooting assistance.

    This topic has been closed for replies.

    111 replies

    juanjo479895
    New Participant
    May 23, 2024

    Yesterday the same message appeared. I have the same version as you

    NuShrike
    Participant
    May 23, 2024

    Still happening:

    Version: 65.0.0.546.341.596219110
    Runtime Version: 65.0.0.548.344.596219384

      VRBlueGT
      Inspiring
      July 1, 2024

      I never got that on v65 or any version (quest 2)

       

      SB15SKG
      New Participant
      May 23, 2024

      I just got a new cable Monday. Out of box, plugged it in, worked fine, played with it for 4-5 hours, Left the cable plugged in. Come... 20 mins ago today, not 48 hours later, I turn on the headset, cable untouched. Charging Port Disabled. Fantastic. Excellent. This is STILL not fixed, clearly. Meta's support better have a good explanation for me.

        Jorduin
        Participant
        June 7, 2024

        NOPE, but they will mark your reply resolved for visibility.

          TheJ0rma
          Inspiring
          May 23, 2024

          Should be no one since the title says resolved. I still get the message occasionally when my quest 3 wakes from sleep.

            IdkV4id
            IdkV4id
            Inspiring
            June 1, 2024

            I used to get it with my rgb kiwi design charging stand  I would always get this when I unplug it

            Skippy111taz
            Skippy111taz
            Participant
            May 23, 2024

            Just updated to v65 and now the problem is even worse. Thanks for doing a minimal effort on resolving this issue. Meta is a joke😡.

             

              kid58
              Participant
              June 1, 2024

              Same here

              Hilmans
              New Participant
              May 24, 2024

              I have had the issue since upgrading to v62. 
              I have enrolled in PTC on Quest3 and are now on v66 in the headset. PC App is not enrolled in PTC.
              The issue persists. My workaround since the issue surfaced is that I can run on a USB-C 3.2 Gen 2 port on my motherboard that does not seem to provide much power. The battery drains, albeit slowly.
              On my USB-C 3.2 Gen 2x2 port that provides enough power for longer sessions I get the error, seemingly at random, but of course unplayable in multiplayer flight sim. On v60 this USB-port worked flawlessly.

                itsGreg
                Participant
                May 24, 2024

                I get it once a day on pcvr link with this update, it was a lot more frequent with previous builds. No rhyme or reason to when it happens, sometimes as soon as I plug in sometimes after hours. 

                Once it's happened and I press ok it works fine for the rest of the day. 

                When the pop up comes up if the game picture stayed on with the warning it wouldn't be so bad, I sim race online and when I get the pop up it goes to black screen til I press ok, usually crashing myself and sometimes others. If the pop up was displayed over the game I could pull over and fix it rather than being plunged into darkness!

                Current build 65.0.0.546.341.596219110

                  jdk309
                  jdk309
                  New Participant
                  May 29, 2024

                  I went through the troubleshooting gauntlet personally trying to figure out why I couldn't get cable link to work anymore since the first week of ownership 3 weeks ago. I have an AMD pc and an intel one as well that I was testing on. One is 4090 (AMD) other is 3090. Latest drivers on everything and every possible system tweak to allow it to work. I have done everything including:

                  new am4 motherboard

                  fresh windows 10 installation

                  have tried 3 different cables through amazon including the oculus official cable which resulted in the debris/water warning BIG SIGH hah

                  Exchanged the headset for a new one

                  every possible combination of usb port on both systems and even using USB A to C 3.0 adapters etc

                  PTC and/or dev mode enabled

                  Virtual Desktop with brand new Linksys 6e router and cat 6 cable plus every rabbit hole that goes along with that software which still disappointed me with latency and loading of game content when panning my sight in-game. (Got it on sale at least)

                  and a powered usb c hub

                  Final straw took me to the Syntech 20 ft USB cable. That and the PTC version of the Oculus windows software and the headset in developer mode however that may be insignificant. I even ordered a second backup of the Syntech cable! Now getting 2.5 Gbps over a USB A port on my main AMD system.

                    livson
                    Participant
                    May 29, 2024

                    I've been experiencing this since v62, and hasn't gotten better. Happens every time I am using while plugged in. I use my quest 3 almost exclusively seated for sim racing and other pc games via virtual desktop and I get the debris error within 30-60 minutes without fail every time. I've tried 3 differnt cables, all of which worked perfectly the first couple months, and still work just fine with my quest 2. Hearing that people have had this resolved with replacement units gives me very little hope in a software or firmware fix. I'll give it another month and then I'm requesting an RMA. What's unfortunate is I've compared my unit with two others and my passthrough and lens clarity is observably better, than my friends, and I fear my replacement will suffer these QC inconsistencies.

                      Anonymous
                      May 30, 2024

                      bought a new 2 days ago, i have this issue with club3D 5 meter type c 3.2 gen 2, pops every 5-10 secs. but works normally with apple's cable 

                        Sharion
                        New Participant
                        June 3, 2024

                        Same here, Bought a new Oculus Quest 3 with a 5 meter Club3D 3.2 gen 2 Type C-C cable and I get the error every couple minutes... , there was one time where I swapped from my front IO port to my motherboard type C port and it worked for a bit longer I didn't get disconnected for about 10~15 minutes

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