Honored Contributor

Question

Known Issue - V65 - V67 USB-C Debris/Water Warning

111 replies
119570 views

Not a solution - Marking for visibility

Known Issue

Hello everyone!

I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the initiative to inform the team and create this fresh post in order to distinguish between those who faced the issue in the previous post and those who are currently experiencing it on V65-V67.

We would greatly appreciate if everyone could please provide the following information:

What's the full version number of your headset? (62.0.0.####### or likewise)
- Quick Settings > System > Software Update
What's the full version number of your PC app? (62.0.0.####### or likewise)
- General > Scroll down to the bottom of the page.
Is your PC app on PTC?
Are you enrolled in Quest PTC?
Any potential workarounds?
Which headset is everyone using? Is this only happening with the Quest 3 currently, or is anyone experiencing the same thing on their Quest 2 and Pro

I'll do my best to keep you all updated as soon as I find out anymore information!

Update 5/26/24

Hey everyone, a little update for you - our awesome engineers are on top of this issue. Don't forget to send in your detailed reports and share any info you have, especially if this problem is new to you. Your input is super valuable!

Update 6/6/24

I just wanted to give everyone a quick update that there haven't been any major changes yet. However, I want you all to know that I'm actively monitoring this thread every day and passing on any information that users provide to the engineering team.

Update 6/11/24

The engineering team would like me to gather the serial numbers of the headsets of all those affected. Please send me a private message with your serial number.

Please do NOT send your serial number in this or any thread publicly.

Update 7/3/24

Thanks to all who sent in their Serial numbers. Our engineers are still looking into this matter and are working hard to resolve it in an future software update.

Update 7/9/24

We appreciate all those who have provided their serial numbers. If you are still encountering the issue even after updating to V66, please reach out to our support team via private message here for further troubleshooting assistance.

This topic has been closed for replies.

Show previous replies

S

sherpaUK

New Participant

I'm on the latest version (v68) and am encountering this issue when my INIU link cable is powered at the socket so it is charging the headset as I use Link mode for PCVR.

If I turn off the power socket so the cable only acts as a USB link, the issue does not appear.

Please can someone help?

J

jeffgreenhut

New Participant

As I suggested above - try a more powerful charger than the included Oculus one. Completely fixed my issue.

S

sherpaUK

New Participant

Thanks, Jeff. Have ordered a 33w plug, will try that.

S

SJRJ

New Participant

V68 error any way to disable this popup

B

BlackOggy

New Participant

Hi everyone,
here is my example of how I accidentally fixed the slow charging bug of quest 3.
Since it was charging slowly, I didn't even use it until yesterday when it was completely dead. I put it on the charger and it was fully charged in about 2 hours. Turned it on and everything worked so I used it until the battery was half empty and then put it on the charger and it started charging normally without any USB is disabled message...
Try it, it might help.

K

koxojiy971

New Participant

Great initiative to tackle the USB-Debris error issue! Just like you wouldn’t ignore a problem with your McDonald's menu order, it's important to provide detailed information so the engineers can resolve this efficiently. Keep sharing your updates and serial numbers—every bit of data helps improve the situation!

R

roskul82

New Participant

Currently on V68 and having major issues with this bug.

After the update it's almost impossible to get my Quest Pro to connect to the PC via link cable.

Even if I disconnect at the computer but still connected to the headset, it throws errors.

1/10 times I might get lucky and get connection establised.

MetaStoreHelp

Community Manager

Hi roskul82,

Thank you for sharing this with us.

We at Meta strive for our customers to have a great experience every time they use our devices.

We would love to take this chat into our PM's and help you resolve this issue.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We would love to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Rolldabeatz

Up and Coming

Just updated to v.69 an still same debri/water warning when connecting to pc.

MetaStoreHelp

Community Manager

Hey there Rolldabeatz,

We appreciate you reaching out and understand it can be a frustrating experience to encounter error messages.

Thank you for bringing this to our attention.

Please report this bug. To do so, please follow this link, so our dedicated software team can get to working on a solution.

See you in VR!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Rolldabeatz

Up and Coming

Yes, I did report after every version update after confirming that I ran into the same issues.

Sadly Meta does not support Estonia in returning device straight to Meta. But today I requested an RMA from the online store it was bought from. Hopefully everything goes smoothly.

Thought my experience so far has been far from it...

KaminasWife

Participant

Closing this thread as we've gone a bit off topic. Please follow the Support link if you need help, thanks guys!

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