Meta Horizon app black screen

Forum|Forum|5 months ago
May 5, 2026
4 replies
416 views

The app keeps showing a black screen. My Quest 3 headset, which I just bought, stays on the screen asking me to enter the pairing code to link it to my account, but since the Meta Horizon app is stuck on a black screen, I'm unable to complete the pairing process. Is anyone else experiencing the same issue?

Best answer by Choleni

Hi Tzipitl 🙂

The Horizon app works without issues for me.

Uninstall/reinstall the phone app and see if it works then.

If you still only get a black screen on your phone, maybe use another phone or a tablet to pair the Quest.

CholeniAnswer

Honored Contributor

Hi Tzipitl 🙂

The Horizon app works without issues for me.

Uninstall/reinstall the phone app and see if it works then.

If you still only get a black screen on your phone, maybe use another phone or a tablet to pair the Quest.

steve40

Honored Contributor

I noticed last night I was getting a black screen when opening the Meta Horizon app on my iPhone. I closed and re-opened the app and then had to wait about 1 minute, then everything suddenly loaded.

PS. I still get that random "device locked" pop-up 🙃.

Choleni

Honored Contributor

I had some loading issues a few hours after I posted it worked without probs😂 not complete black though.

steve_40 wrote:
I still get that random "device locked" pop-up 🙃.

I still have to tell the app that I DON'T want to pair a Quest 2 now.😂

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