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Diamond5725
New Participant
November 8, 2025
Solved

Meta Horizon App Stuck

I'm setting up my new Meta Quest 3 and I downloaded the app on my phone, however whenever I boot it, it's stuck on a black screen and does nothing

    Diamond5725Answer
    New Participant
    November 8, 2025

    I managed to get mine working after about a few tries, my solution was updating to the newest operating systems of my phone (IPhone iOS 18.7.2), deleating the app, powering off my phone, then redownloading it, be warned that the order may vary but after about 3-4 tries it worked

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    6 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 8, 2025

    Hi Diamond5725, we came across your post and wanted to offer some assistance. 

     

    You've mentioned that you're experiencing issues with the Meta Horizon app. Not to worry, we'd love to help you with this. 

     

    Firstly, could we ask you to delete the app and then reinstall it again? Please ensure it is the most up to date version. Once this has been done, restart your phone. 

     

    If, after this, you are still experiencing issues, feel free to send us a private message. To do this, go to our profile page or click here. We'll then be able to gather more information and investigate further. 

     

     

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Averial
    New Participant
    November 8, 2025

    I'm also running into this issue.  Troubleshooting steps tried:
    - Cleared app cache/storage.
    - Rebooted my phone.
    - Uninstalled, rebooted my phone, reinstalled (which should also ensure the app is on the latest version).
    - Ensured my phone is on the latest Android version (16, build BP3A.251005.004.83).

    Given that two users are experiencing the same exact issue within an hour of each other, it makes me think the issue is with the app.

    shadowlavitz21
    New Participant
    November 8, 2025

    Make that 3 users. I've tried everything you tried as well. Pretty frustrating I can't use my meta quest 3 because it requires a dumb app to use. 

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    November 8, 2025

    Hi shadowlavitz21, we came across your post and wanted to offer some assistance. 

     

    You've mentioned that you're experiencing issues with the Meta Horizon app. Not to worry, we'd love to help you with this. 

     

    Firstly, could we ask you to delete the app and then reinstall it again? Please ensure it is the most up to date version. Could you also check that your phone is on the most up to date version. For more information on this, please click here.

     

    Once this has been done, restart your phone. 

     

    If, after this, you are still experiencing issues, feel free to send us a private message. To do this, go to our profile page or click here. We'll then be able to gather more information and investigate further. 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Diamond5725AuthorAnswer
    New Participant
    November 8, 2025

    I managed to get mine working after about a few tries, my solution was updating to the newest operating systems of my phone (IPhone iOS 18.7.2), deleating the app, powering off my phone, then redownloading it, be warned that the order may vary but after about 3-4 tries it worked

    Diamond5725Author
    New Participant
    November 8, 2025

    I managed to get mine working after about a few tries, my solution was updating to the newest operating systems of my phone (IPhone iOS 18.7.2), delegating the app, powering off my phone, then redownloading it, be warned that the order may vary but after about 3-4 tries it worked

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