Skip to main content
vulmax
New Participant
October 4, 2026
Question

Meta link app cannot link with headset

  • October 4, 2026
  • 3 replies
  • 103 views

I've tried talking to support, factory resetting, trying on another device and doing troubleshooting steps but I just cant pair with the link app using WIFI or usb-c.

My hardware is within minimum requirements, it has an i7 with Intel Iris Xe integrated graphics.

I've seen this is a common issue in the forum where people say to rollback graphics drivers however I don't have a dedicated GPU. My headset just doesnt detect the link app. I remember it saying "please make sure the link app is installed and running" in the link settings when I plugged in USB-C. So it thinks I don't have it open.

The second device is an older Windows 10 laptop, I get this error saying meta quest virtual display stopped working constantly. Maybe its something that my newer laptop doesnt report?

Thanks in advance for the help.

    3 replies

    Choleni
    Choleni
    Honored Contributor
    October 4, 2026
    vulmax wrote:

    My hardware is within minimum requirements, it has an i7 with Intel Iris Xe integrated graphics.

    No, it's not.

    You need a dedicated graphics card, link does not work with integrated graphics. 

    Windows PC requirements for Meta Horizon Link | Quest Help

      Maccyb123
      Honored Contributor
      October 4, 2026

      Your computer doesn't meet the minimum requirements. You have an i7 with integrated graphics. That won't work. You must have a dedicated graphics card. 

        steve40
        steve40
        Honored Contributor
        October 4, 2026
        Terms & ConditionsAccessibility statement