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Alex56meta
New Participant
June 30, 2026
Question

META Quest 3S no pair

Hello,

I bought VR glasses META Quest 3S, 128GB, registered an account in Meta Horizon, but when I go to work.meta,com/device and enter the code and then the e-mail with which I registered, I get: it looks like there isn’t account associated with my e-mail and the process stops: I can’t pair the VR glasses with either a laptop or a phone!

On the phone registered on META HORIZON – Pair a new headset Allow permissions - Allow access to precise location and nearby , You can change these permissions any time in your mobile device settings. What should I do?

 

    2 replies

    Maccyb123
    Honored Contributor
    June 30, 2026

    Alex56meta​ Firstly Alex, as this is an unsecured public forum with just users,, no Meta employees here, please edit your post and remove the code (even if it doesn't work!) from the message for your own security. 

    Best thing to do is talk to an actual human support person rather than an AI so here is a link to some methods where you can talk to someone who can help with the setup. And good luck, I'm sure this can be solved with the help of support. 🤞🍀 

    https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

     

      Choleni
      Choleni
      Honored Contributor
      June 30, 2026

      Hi Alex56meta​ 🙂

      It should not be work.meta.com/device unless you set up a device for an organization.

      Try it with the link below...... there the code and your email should work.

      http://www.meta.com/device/

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