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CitizenDave
New Participant
May 17, 2026
Question

Meta Quest 3S not appearing in account

My quest 3s has stopped charging. I've tried everything in the troubleshooting list. When I go on the horizon app the device is shown as something I own, but when I log on to my meta account it says there's no devices. If I try to add one using the serial number it says support not available. Does anyone know how I can add it to my account?

I can't find any way to contact meta directly. Was looking if it's possible for a return or exchange as it still on its 12 month warranty.

Cheers 

    2 replies

    Choleni
    Choleni
    Honored Contributor
    May 17, 2026

    Hi CitizenDave​ 🙂

    You can contact Meta support via email, chat or WhatsApp HERE

    Before you do that, you can try blip charging. Read the first comment in the following thread, it explains what you must do, You might have to do that blip charge thing for an hour or so until the charging light appears.

    Quest 3 dead, no sign of life

    If this doesn't work use your warranty.

    Good luck!

      CitizenDaveAuthor
      New Participant
      May 18, 2026

      Cheers for the reply. I couldn't get the blip charging to work so I'll get in touch with them.

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