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New Participant
September 7, 2026
Question

Meta support told me to come here and I have no options left

  • September 7, 2026
  • 2 replies
  • 51 views

Trying to make a new profile on my quest 3, and link it to my new Facebook account, but both the headset and the meta app take me to Instagram when trying to add another account and not Facebook, and my old Facebook account was made with a Gmail account, so it makes so sense that when signing into my new Facebook account on meta, it says this account already exists and it my old one that I'm actively trying to swap from, or just delete entirely if it becomes more of an issue. None of this makes sense. How are two separate emails and accounts the same meta profile? They are different Facebook accounts. I can't add a profile on the headset, it just tells me that one already exists, and the add accounts thing just takes me to Instagram. I really need help and the meta support team sent me here. Someone please help I had to buy a new cell phone to make a new Facebook account just so I can Livestream to my Facebook again, because my old one refuses to do that. I'm 180 dollars in the hole just to do something I should be able to do for free on my original account.

    2 replies

    Honored Contributor
    September 7, 2026

    This is not a Quest headset issue, it's a Facebook /Instagram issue. You will have to contact them. There are links for FB and Instagram at the bottom of the page. 

    If you ever have a specific problem with the headset itself let us know, but for account and app connection problems, we cannot help. There are no Meta staff here. I have put an email link to a human support person at Meta, maybe they can help you or point you in the right direction. 🤞🤞 Good luck. 

    mailto:support@store.metamail.com

     

    steve40
    Honored Contributor
    September 7, 2026

    the meta support team sent me here

    They're just fobbing you off. No one here can help you.