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jjcoolya
New Participant
August 13, 2023
Question

My Quest 2 is connected with no internet access

Ive had my quest 2 for about a month, had no problems and now its telling me im connected to the internet, but it cant provide internet. 

ive tried unplugging my router for a minute, as well as turning off the quest 2, with no luck. 

super frustrated please help. 

    34 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    August 16, 2023

    Hey jjcoolya, Thanks for letting us know about your issue. We want to do our best to help you out and hopefully get you back to regular use of your headset. First and foremost, thank you for attempting to troubleshoot your headset on your own. However, we want to know if you were able to reboot or factory reset the headset.You may also have overlooked a couple of things, which we will list below. Furthermore, consider the following:

    • Clear the cache on your Bluetooth and internet services.
    • Unpair and repair the headset.
    • Try a hotspot to see if it isn't the network you are using and not the headset.
    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      Zuxrty
      New Participant
      May 28, 2024

      How do you clear the cache

       

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        May 28, 2024

        Hey Zuxrty, we would be glad to provide you with the steps for clearing your cache. 

         

        Please follow the steps below:

        Bluetooth information may vary from device to device. 

         

        On an Android device

        1. Open Settings and go to Apps.
        2. Go to Bluetooth
        3. Tap on Storage and Clear Cache.

        On an iOS device

        1. Open Settings and select Bluetooth.
        2. Forget every Bluetooth device in the My Devices list using the "i" icon.
        3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

        Please let us know if we can help with anything else or if you're experiencing any other issues with your Quest that we can assist you with!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          August 17, 2023

          Hey there, jjcoolya. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          jjcoolyaAuthor
          New Participant
          August 30, 2023

          Hello I'm having connection issues, the device worked fine for a month and now says connected, cannot provide internet.

          what ive tried:

          restarting router, and factory resetting the device both with no luck, ive now tried pairing to a hotspot on my phone, which worked! 

          now we know the device works but i need help with fixing the router issue, currently using Telus in Canada. 

            MetaStoreHelp
            MetaStoreHelp
            Community Manager
            August 30, 2023

            Hey there jjcoolya! We hope you're having a wonderful day! Thanks for reaching back out to us regarding this issue! We appreciate you trying all the previously provided troubleshooting steps. In order for us to continue working towards finding a resolution, please go ahead and check how many devices may be connected to your router and make sure to disable the dual-band feature of the router if it is enables so we can make sure the headset can be on the same channel. We hope this helps!

            If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
              PankajSingh
              New Participant
              September 13, 2024

              I am using Meta Quest 3. I have the same problem. My wifi router was working fine for around a month. But now it stopped connecting to my wifi router. It says can't provide internet and then disconnects and then reconnects and then repeats it forever. It works well with my android wifi hotspot.

               

              One weird thing is, if I unplug and plug my wifi router it works that day but next day the same issue happens until I unplug and replug my wifi router. This is really frustrating.

               

              Is there any way to fix this?

              MetaStoreHelp
              MetaStoreHelp
              Community Manager
              September 13, 2024

              Hi there PankajSingh, thank you for reaching out to us. We are keen to get you into the Metaverse as soon as possible. 

               

              You've mentioned that you're experiencing Wi-Fi issues. Please click here for some troubleshooting steps. In addition to this, could we kindly ask you to reboot the headset and remove any unsupported third-party accessories. 

               

              If the issue still persists, after completing these steps, please let us know. We will then investigate further. 

               

              We look forward to hearing from you soon!

              If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
              PankajSingh
              New Participant
              September 14, 2024

              I fixed it. An easy fix is to change your wifi Router's Gateway from 192.168.0.1 to 192.168.20.1

              Normally the settings are in LAN option.

               

              Here is the post where I found the solution: https://communityforums.atmeta.com/t5/Get-Help/Wifi-keeps-disconnecting-on-Meta-Quest-3/td-p/1238251

              MetaStoreHelp
              MetaStoreHelp
              Community Manager
              September 14, 2024

              Hey there, we're delighted to hear you were able to get a resolution. 

               

              Thank you for signposting where you found the solution. This will be really useful for other users who may come across the same issue. 

               

              If you have any other questions or queries, please don't hesitate to reach out.

               

              Hope you have a lovely day!

              If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
              6blackbunny9
              New Participant
              February 22, 2025

              I tried everything I cant get the wifi to work

              Scissorsisters
              New Participant
              November 20, 2025

              I have done everything from reset my router to restarting my headset so many times to now hard reset and trying to sign in with my internet and it still says cannot provide internet. Everything else in my house works on this internet, the password is correct. I’ve done it a dozen or more times. It’s connected to my phone no problem just not my home internet. I’m about to give up on my winter fun 😭

              Scissorsisters
              New Participant
              November 20, 2025

              My wife’s headset has not had a single problem just mine by the way 

              MetaStoreHelp
              MetaStoreHelp
              Community Manager
              November 20, 2025

              Hey Scissor_sisters!

               

              We hear you're having some troubles connecting your Quest with your home Wi-Fi, that's of course not ideal and we definitely don't want you to miss out on your winter fun, so we'd like to have a look into this with you together, to get your headset connected and your winterly virtual adventures started!

               

              For us to investigate this together, we'd like to ask you to reach out to us privately by clicking here or by selecting our name. Next, click "Send a Message" to send us a private message and from there, we'll investigate this problem to see what might be causing this problem. Small side note, you must be signed into the community first to send us a private message.

               

              Thank you and we look forward to seeing you there!

              If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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