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mocha834107
New Participant
August 31, 2026
Question

NEED HELP

  • August 31, 2026
  • 1 reply
  • 57 views

So my son got the quest 3s for christmas last year and about 2 months ago it started saying finding position in room. Someone told him to do a factory reset. When we did that the controllers can not be found now. or they are suck on "your firmware is updating" and then it does nothing. I even left it on the update and powered on overnight and nothing changed. it just keeps telling me it failed. what do i do next? i really do not want to purchase another one if this is just going to happen again. Someone please help me!!!!

    1 reply

    steve40
    steve40
    Honored Contributor
    September 1, 2026

    After updating the headset, the controllers will sometimes stop responding. This is normal. Use hand tracking to log in to your profile. As soon as you do, the controller firmware should update and they should start working again. Always make sure your controllers have a fresh battery before starting the headset after a software update to ensure that the controller update doesn't fail. This is one of the reasons why I have disabled automatic updates and only update manually... so I can make sure all batteries are fully charged before any software updates.

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