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ECMJU
New Participant
June 28, 2026
Question

New Meta Quest 3S cannot be activated – Device is managed by an organization

Dear Meta Support,

I recently purchased a brand-new Meta Quest 3S from Amazon.es. The headset arrived in its original sealed packaging.

During the initial setup, the headset asks me to go to meta.com/device and enter the activation code.

After entering the code and signing in with my personal Meta account, I receive the following message:

"An organization manages this device. Go to work.meta.com/device to continue setup."

Because of this message, I cannot complete the activation of the headset.

The headset was purchased new from Amazon.es and the original Meta security seals were intact.

My Meta account works correctly and I can sign in without any problems.

Could you please check whether the serial number of my headset has been mistakenly registered as an organization-managed device?

If possible, please remove the organization management so that I can activate the headset with my personal Meta account.

If this is not possible, please let me know so that I can request a replacement from Amazon.

I can provide the serial number and proof of purchase if required.

Thank you for your assistance.

      4 replies

      Maccyb123
      Honored Contributor
      June 28, 2026

      ECMJU​ That is very wierd. I've seen this happen with second hand headsets a lot and sometimes refurbished ones from Meta but never new out of the box. 

      First, don't post any serial or account numbers here, this is an unsecured open forum for users. No Meta employees here. 

      You should talk to a human support person for this so there is a link with some options below. 

      However if it is still within the window for returning it, you should also consider doing that and getting a new one. Here is the link and good luck. 

      https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

       

        ECMJUAuthor
        New Participant
        June 29, 2026

        Thank you very much for your reply and for taking the time to help me.

        Yes, I also found this situation very strange, especially because the headset was purchased brand new from Amazon.es and the original Meta security seals were intact.

        I will contact Meta Support directly and, if they confirm that the headset is registered as an organization-managed device, I will return it to Amazon for a replacement.

        Thank you again for your advice. I really appreciate your help.

          Choleni
          Choleni
          Honored Contributor
          June 28, 2026

          Hi ECMJU​ 🙂

          Send it back to Amazon and get another one.

          Tell them the reason, why the Quest can't be activatet and let them deal with that problem.

          Believe me, it's the easiest and fastest way to get a new working headset.

            ECMJUAuthor
            New Participant
            June 29, 2026

            Thank you for your advice.

            I think you are right. Since the headset is brand new and cannot be activated because it is recognized as an organization-managed device, returning it to Amazon and requesting a replacement is probably the quickest solution.

            Thank you for taking the time to reply.

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