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Nalin
Up and Coming
November 19, 2019
Solved

No audio when using Oculus Link

I have no audio on my Quest headset when using Oculus Link.  These are all the things I have tried to resolve the issue:
  • Reboot PC and/or Quest and plugged things back in in many different orders.
  • Restarted the Oculus service.
  • Tried different USB ports.
  • Tried different USB cables.
  • Tried both an active and a passive extender.
  • Tried throwing a USB 3 hub into the mix just because, both as the first part of the chain and as the second part.
  • Tried with headphones plugged into the Quest and with them removed.
  • Tried toggling all the options related to sound that I could find within the software (Devices > Quest and Touch, all those sound options).
  • Repaired / reinstalled Oculus software.
  • Uninstalled Virtual Desktop Streamer app and its audio driver.
  • Changed my desktop speakers from 5.1 to stereo.
  • Attempted setting every single audio output device as default in Windows.
  • Plugged in my CV1, went through the setup, and then tried piping audio through the Oculus Rift Headphones audio output adapter.
  • Reinstalled oculus-driver.exe.
  • Opened a ticket with Oculus Support (they told me they won't support beta software, lol)
Is there anybody with the same issue who found a solution?  Or at this point is my only bet to wait a year until it stops being beta and Oculus Support actually tries to help?
EDIT: I finally got it working after uninstalling the NVIDIA HD Audio driver.
  1. On your keyboard, press Win+X > Select "Device Manager"
  2. Open up the "Sound, video and game controllers" node.
  3. Right click the NVIDIA High Definition Audio driver and choose "Uninstall device".

    This topic has been closed for replies.
    TheLegend271265668
    TheLegend271265668Answer
    Honored Contributor
    February 14, 2024

    Hey everyone! It looks like this thread is still getting some traffic from the occasional user, so I'm going to go ahead and lock it. This looks like an issue that was present in the early days—dating back to V13. To avoid floating old threads with outdated information, I highly recommend creating a new thread detailing the new issue, so that our teams can monitor new emerging issues caused by recent releases—or other leading causes. I also recommend taking a look with the native search function to find a more recent existing thread with the same issue.

    Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably
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    116 replies

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    CrixUK
    Participant
    November 19, 2019

    nalex66 said:

    I have the same problem (no audio with the 3’ version of the recommended Anker A to C cable). I tried with the cable alone and with a short passive extension in a couple different USB ports, but I haven’t yet tried with an active extension. That’s probably my next step.




    i don’t believe it’s a cable problem, like I said it’s a software audio routing problem.

    if your cable displays video then it’s not the cable.

    Sofian75
    Inspiring
    November 19, 2019
    Check if the audio isn't running on your pc instead of your Quest.
    nalex66
    nalex66
    Honored Contributor
    November 19, 2019

    CrixUK said:


    nalex66 said:

    I have the same problem (no audio with the 3’ version of the recommended Anker A to C cable). I tried with the cable alone and with a short passive extension in a couple different USB ports, but I haven’t yet tried with an active extension. That’s probably my next step.




    i don’t believe it’s a cable problem, like I said it’s a software audio routing problem.

    if your cable displays video then it’s not the cable.



    The Oculus PC app says that Quest Headphones are the active audio device, but there is no sound. Some people have had success with this issue by adding an active cable to the mix, so it's worth a shot. But I will also try setting different Windows default audio devices, since you said that worked for you. My current default device is set to my USB headphones, and I wondered vaguely whether that could be a problem because it's another USB device. Switching to my speakers will also tell me if the sound is going to the Windows default audio instead of the Quest (my USB headphones were turned off when I tested last night, so it's conceivable that the sound was going there without me knowing).

    Like I said though, my Rift has no trouble with audio regardless of my Windows default device setting.
    DK2, CV1, Go, Quest, Quest 2, Quest 3. Try my game: Cyclops Island Demo
    Draiden
    New Participant
    November 19, 2019
    Had the same problem using my front USB 3 Input.
    Changed to a USB Port on the back and solved, works perfect with Sound on the Quest.
    rokcysam
    New Participant
    November 19, 2019
    same issue. Is there any way to solve this.
    Divivor
    New Participant
    November 19, 2019
    My solution was to repair the Oculus Software by opening the Installer again.

    I had this problem the whole day with multiple cable setups. I now have audio, but in my case it also turned out to be my actual monitor in the audio settings. There is no "Quest Audio" entry.
    NalinAuthor
    Up and Coming
    November 19, 2019
    I have already tried switching the Windows default audio device.  I have already tried all the device settings within the Oculus Software, including adjusting which output device is used.  I have tried all permutations of the other options, too.  That means I've tried mirroring the audio.  No luck.
    I have tried with a passive USB extension cable and an active USB extension cable.  I've tried with my case's front USB 3.0 ports.  I've tried in my motherboard's USB 3.2 Gen 2 port.  I've tried in a StarTech USB 3.0 PCIe expansion card (the powerful and expensive one with a dedicated controller for every port).
    I always get rock solid video but no audio.
    sdubbin
    New Participant
    November 19, 2019
    I have same problem with quest audio not showing in Windows It acutually comes out of the pc speakers and the quest although if you mute the quest audio from within the headset it stops it coming out of the pc seapker and comes out of the quest speakers but very quietly
    Scratty84
    Up and Coming
    November 19, 2019
    I have got the same issue on my desktop with 1070ti. If I have my Oculus Rift connected sound comes from my Oculus Rift instead of the Quest. If I disconnect the Rift sound is coming from my speakers. Oculus is set to use the Quest headphones and I tried all sound devices in Windows. It is always coming from the speakers if my Rift is disconnected.

    On my Laptop with 1050ti sound is working fine but performance is only acceptable in simple games.
    PhenixS1970
    Inspiring
    November 19, 2019
    Initially I had no sound with Link either but in the Oculus Dash Quest settings I marked ‘play all windows audio in VR’ and I was good to go (btw Quest is not detected as an audio device in my win10).
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