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Oculus app stuck on “pairing your quest 2” screen

Forum|Forum|4 years ago
July 23, 2022
105 replies
178444 views

Title really says it all. My oculus is stuck on the paring your quest screen. My phone says it’s connected but the app is stuck. I have already tried deleting and reinstalling the app and turning on and off Bluetooth so I don’t know what to do.

Best answer by Uladzislau

Connect the headset and phone via bluetooth. (+ the phone and Quest must be connected to the same Wi-Fi access point, say, both to 5 GHz). This helped me and I started broadcasting to my phone. Quest 3 v59.

TonberryQing

Inspiring

Hey deerhunters49 here's a few more standard troubleshooting steps to try:

Turn your headset off
Delete the Oculus App
Open Bluetooth settings on your phone, select your headset, and "forget device" to clear the cache
Re-install the Oculus App
Turn your headset back on and restart the pairing process.

Things to note when pairing:

Make sure your headset and your phone are connected to the same WiFi
Check to make sure your headset is nearby and turned on.
Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
Make sure that your app is up-to-date (since you've downloaded a fresh version it should be)

Please let us know if those steps worked for you!

Have you tried turning it off and on again?

K

KhangoWang

New Participant

When opening Bluetooth settings I don't see my headset. I've already factory reset more than 2 times. Nothing seems to work.

MetaStoreHelp

Community Manager

Hey there KhangoWang! We see you're having troubles getting your headset paired to your mobile device, which is never fun. Here are some options you can try out:

Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
Check to make sure your headset and mobile phone are connected to the same Wi-Fi network.
Make sure that your app is up-to-date.

If these steps don't help, we may need to look into this further. You can reach out to our awesome support team for further assistance here!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S

stefan072

New Participant

Same Problem here. The headset connects automatically but then the screens stucks with the code screen.

Have you used another account on your headset? I switched from a friend's account, resetted the headset and started with my phone and another meta account.

I dont know if the old account was a oculus account. But i think so.

I was wondering if this month be a problem because of the merged accounts or so on?

Regards Stefan

L

logansthebest2025

New Participant

191212

L

logansthebest2025

New Participant

I love

N

Nomiisafox

New Participant

Yeah oculus doesn’t give a **bleep** about this problem. They keep giving the same bull**bleep** answer

C

crich772

New Participant

Did you ever figure it out? I'm having the same issue

M

millerdemon

New Participant

Same with me. Although it just says couldn’t pair try again. I have tired it for a week.

MetaStoreHelp

Community Manager

Hey Millerdemon! We understand that you are having pairing issues. We understand the importance of being able to connect with your device so you can get back to gaming, and so we would like to look into this more. If you could go here and create a support ticket, you will then be connected with one of our specialists who will be able to go over all your available options.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

F

Fnarkbogger

New Participant

Why don't you guys just let people log in on the headset? Creating accounts, setting up apps, and linking them to the headset is some of the worst user experience I've ever had with a problem. It's taken me 6 hours to set this thing up and it's still not connecting to the Bluetooth.

O

oggshape

New Participant

.I have 3 Oculus Quest 2 VR headsets and they have been a nightmare to use since day 1. We put them away last year and just got them out of storage to try again. Same **bleep**ing problems; cannot activate/pair/get past first setup. SOOO MANY HOOPS and steps and logins and verifications and passwords and -go **bleep** yourself facebook

I'm dumping these pieces of **bleep** on ebay and washing my hands forever of this nightmare

R

RoyalX

New Participant

Ditto

MetaStoreHelp

Community Manager

Hey Royal-X, we know how bothersome these pairing issues can be, we'll be sure to have a fix for you! First, we'd like to know if you had performed a factory reset already. If not, please perform a factory reset and be sure to have Cloud Backup enabled so you won't lose all your data.

If you continue having pairing issues after, please Submit a Ticket and we'll be able to assist further within that platform!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

danawitha1307589

New Participant

Exactly the same issue with my quest 2! Meta sure knows how to upset long standing VR fans -

They couldn't mess things up any worse if they tried.

D

danawitha1307589

New Participant

They refused to send me a replacement after all attempts failed to pass the pairing screen. Apparently, they can only ship to the country you purchased the headset from. Also, they were pretty cocky about warranty agreements. Can't wait until someone starts a lawsuit. You can't roll out updates that break devices and then talk about warranty limitations. I would have been glad to not update if that were the case.

D

davidprevost902

New Participant

Same problem with Samsung Android S20 FE and the oculus quest 2. After entering the paring number, the app is just stuck to paring with the refresh icon turning forever.

MetaStoreHelp

Community Manager

Hey there, David.prevost.902! We noticed that you are experiencing some issues with pairing your Quest 2 to your mobile app. We definitely understand how worrisome something like that can be and we'd love to help you get this issue resolved as quickly as possible! We have a few troubleshooting steps that we have seen other users have success with.

Please try the steps listed below:

Turn your headset off.
Delete the mobile App.
Open Bluetooth settings on your phone, select your headset, and "forget device" to clear the cache.
Re-install the mobile App.
Turn your headset back on and restart the pairing process.

Things to note when pairing:

Make sure your headset and your phone are connected to the same Wi-Fi.
Check to make sure your headset is nearby and turned on.
Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router.

Please let us know if this works for you. We will be standing by just in case further assistance is needed!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

AllSeeingEye33

New Participant

How do you connect the headset to the same wifi when you can't get past the pairing page to get to the wifi settings?

There is no wifi option, just pairing numbers, but pairing always fails.

Newly downloaded app, logged in with facebook, android 10, factory reset headset, good strong fast wifi.

Tried with 3 different phones. all cashes cleared.

I even bought a second headset but we have exactly the same problem.

What now. ??

L

L07US

New Participant

I had the same problem, I believe it’s a firmware update error, so after lots research and repairing the controllers via the APP i had no joy, it was just the left controller that wouldn’t pair properly and because I did a factory reset the headset got stuck at the pair screen so finally I contacted customer support via the live online chat, they were very helpful and sorted a replacement controller for me, once I’ve sent off the faulty one for review. all I had to do was give them the serial numbers of the controllers and the headset box and well as purchase invoice (it’s 18 months old, no extended warranty) the postage is pre-paid to! I will post the controller in the morning hopefully it’ll be a quick turnaround

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