Oculus Go - Installation stuck

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I received a new Oculus Go and tried to set it up. It freezes during the security video and won't go any further. I reset the device and reinstalled the app. I have an iOS operating system. Does anyone have any ideas?

CholeniAnswer

Honored Contributor

I'm not sure, sorry.

You might have to try more than one version to make it work.

This is a newer post, maybe try this.

Quest 1 stuck on “Update 1 of 2 Ready” - Factory Reset Doesn’t Fix It | Meta Community Forums - 1260542

Choleni

Honored Contributor

Hi Trinity1303 🙂

The setup doesn't work with the latest version of the Horizon app.

You'll need an Android device with an older version of the app for the setup.

The solution in the following link - it's for the Quest 1, but it works for the Go too - describes what you have to do and includes a link to an older version of the app.

Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

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Trinity1303Author

Participant

Hi Choleni

thank you so much for your answer.

I understand what is to do. One question cause I‘m not an Android user. Dose it depends on the Android version for the older Meta app that it work?

br

CholeniAnswer

Honored Contributor

I'm not sure, sorry.

You might have to try more than one version to make it work.

This is a newer post, maybe try this.

Quest 1 stuck on “Update 1 of 2 Ready” - Factory Reset Doesn’t Fix It | Meta Community Forums - 1260542

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Trinity1303Author

Participant

Hi, I've got an Android (Android 15) tablet and tried various Meta Horizon versions. Unfortunately, it doesn't work. A version from December 24th/November 24th doesn't accept the cookie settings. With version 212.0.0.2.109, I can get to the installation menu, and then it says that location tracking isn't active, even though it's enabled. I can find the device via Bluetooth, but I can't connect. Anyone else have any ideas?

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Anonymous

Trinity1303 you might have to try this little fix to get the okder APKs running on android 14 phones or later.

https://www.reddit.com/r/OculusQuest/comments/1lgitul/help_with_oculus_quest_1_set_up_cant_get_passed/

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Trinity1303Author

Participant

Thank you, the Problem is not to install or to login on the older app. I have the problem with the location tracking. Maybe a problem with the tablet. I will try another device. I keep you informed.