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Participant
June 12, 2024
Solved

Oculus Rift controllers not working in-game after update

6/11/2024, allowed Meta Link to update on my PC for my Rift CV1.  Everything still works until I get into a game.  Once I enter the game, the Touch controllers are not detected when moving, and in the game they are at ground level and will not move.  The Oculus button still worked, and I could use the controllers to select quit app, but they will not move while in a game.  So far I re-installed Oculus, but did not delete all the hidden files.  I updated my Nvidea drivers to the latest 555.xx version. 

Honored Contributor
July 8, 2024

Hey guys! Sorry for the delay in getting back with you. I've been working with the engineering teams trying to get a solution for this issue. HOWEVER, I do want to let you know I've been passing as much information as I can to the them, as well as the workaround that was provided by @8aron. If your issue has been resolved with their method, I advise other users to try this as well. If you're worried about having to do it for every update, I confirmed with the teams, and they told me you can turn off automatic updates for your Rift device. All you need to do is follow the steps below:

  • Go to Settings > Developer > Allow Automatic Meta Quest Link Software Updates > Toggle Off.

After doing this and following the workaround, you shouldn't have to worry about your headset needing to be updated.

I've also been asking teams for an official solution from them regarding this issue. I'm not sure when they will be able to get back to me with additional progress updates. Since there is only so much information that I can relay from here on the forums to them. I strongly recommend continuing to submit bug reports and be as detailed as possible with the reports. Even if you think the information that you provide for them might not mean much, any detail that they're given can be of great help to them. I hope this information helps!

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.

222 replies

New Participant
June 21, 2024

Oculus updated a few hours ago now I'm having the same issue. Controllers work fine until I load up a game, then they disappear. I can pull up the menu to reset my position or quit the game but have no hands in game. would be nice if meta allowed us to rollback to a previous version when an update breaks things...

New Participant
June 21, 2024

Having the exact same issue after the update. The moment I launch a game, the controllers disappear. I can exit the game by holding the home button but nothing in game. tried re-installing oculus and resetting my tracking. still no controllers in game. Please fix the update.

New Participant
June 21, 2024

I was forced to update the meta link application earlier today and now am running into the same issue.

Can someone please upload LibOVRRTImpl64_1.dll and LibOVRRTImpl32_1.dll from version 65.0.0.499.343, The workaround mentioned in the earlier post to repair does not work, repair from oculus-setup is also downloading version 66.0.0.308.370 here.

The_1st_Dark_Lord_Morgoth does Meta have any plans to fix this, it seems it's been over 1 week, and people are not able to use their CV1's at all. If you don't have a fix or update, seemingly as you work at Meta you would at least have access to the older install files from 65.0.0.499.343, can you or Meta at the very least post the older installer files, so we can have some workaround for the time being.

AnaPaene
New Participant
June 22, 2024

Also having the same issue. Some games work ok (Audica, Drum Hero), Beat Saber is definitely not. Uninstalled, reinstalled, restarted PC a few times. Can select games, use home button, but once in the game, controllers are laying on the ground, unresponsive, cant click anything. Again, can use the home button to quit app. 

Original Oculus Rift

Controllers Firmware: f3c65f7a5f

Headset Firmware: 709/34a904e8da

PC Processor: AMD Ryzen 7 5700 3.7GHz

Ram: 32GB

Windows 11

Video: NVIDIA GeForce RTX 4060Ti

Everything was working great with no problems before updates happened.

 

AnaPaene
New Participant
June 22, 2024

Sure wishing this could get resolved soon, craving my Beat Saber workouts!

New Participant
June 22, 2024

Adding a reply here so I can track if Meta will push out an update regarding this. Same issues regarding Touch controllers that came with my Rift CV1 kit.

No additional aftermarket hardware or accessories, no other controllers other than original Touch controllers.

Intel i7-13700k, 32gbs RAM, AMD Radeon RX 6950 XT

New Participant
June 22, 2024

same problem, waiting for a solution

Participant
June 22, 2024

Same Problem here and with Oculus Rift.

New Participant
June 22, 2024

Same Problem.

Headset: Rift CV1 with original controllers
Windows 11 Pro 23H2
CPU: AMD Ryzen 5 5600 6-Core Processor 3.50 GHz
RAM: 32.0 GB
GPU: NVIDIA GeForce GTX 1080

 

Another temporary solution at least for steam games that support it, is to use steam vr instead of the oculus native mode. That seems to work (although it usually has worse performance)

New Participant
June 22, 2024

Same issue ( META FIX UR GOSH DARN CLIENT)

Headset: Rift CV1 with original controllers
Windows 10
CPU: AMD Ryzen 7 2700X Eight-Core Processor
RAM: 32.0 GB
GPU: Radeon RX 590 Series

Honored Contributor
June 22, 2024

Hey guys! I really do appreciate all the information you've provided. I've been following up with our engineering teams and passing on the info you've provided, but it looks like this issue is still being looked into. I'll let you know of any new updates as soon as I hear back from them. 

Peace is a lie, there is only passion. Through passion, I gain strength. I gain power. Through power, I gain victory. Through victory, my chains are broken. The force shall free me.