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IceCreeper909
Participant
April 4, 2020
Question

Oculus software detecting usb 3.0 as usb 2.0

The title should be self-explanatory; My oculus software is detecting my USB 3.0 cable(the Anker one that was recommended before the official link cable) and USB 3.0 port as USB 2.0. I've gone and tried to update my drivers, including uninstall/reinstall, to no avail. Any suggestions for a fix? For reference, both my Quest and PC are running the latest versions, and my PC is link compatible. 
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    AlasPoorJoric
    Up and Coming
    April 16, 2021

    I'm using the official Oculus link cable, still detected as USB 2.0.

    I've also tried it on a laptop, and with ports connected to intel, asmedia, nvidia and amd USB 3.2 controllers.

    I've tried every suggestion I've read online and from support without effect.

    ellismusic1
    Inspiring
    April 16, 2021

    Deleted

    AlasPoorJoric
    Up and Coming
    April 17, 2021

    That's not a USB C cable though. 

    Did you switch from using a USB C port to a USB A port?

    USB 3.2 C cables don't have blue connectors.

    ellismusic1
    Inspiring
    April 17, 2021

    Deleted

    AlasPoorJoric
    Up and Coming
    August 5, 2021

    I've given up. I tried Oculus support 3 times with absolutely zero resolution. I bought multiple cables (including the official cable), multiple adapters (using both USB C and USB A 3.1 ports), I've used multiple PCs and also purchased the highest spec USB 3.2 card I could get (so I've tried 4 types of USB controller). Always USB 2.0. I also tried all the settings combinations (developer on and off etc) and multiple factory resets. I wasn't using it at all for a few months, but airlink and virtual desktop have restored some usability at this stage.

     

      Harry5S5
      New Participant
      August 6, 2021

      Same here only I manage to get a USB 3.0 connection using a non official USB-A USB-C cable. I think the USB-C=>USB-A adapter I was using didn't help but theres no way I can tell if it was this or the official cable.

       

      WrATHZer0
      Participant
      December 31, 2023

      I guess we're stuck with USB 2 speed forever with Oculus devices, other USB 3 devices have no problem and this would be solved if Meta used display port instead of crappy USB compressed data that's no better than wifi. The only solution is to reinstall Windows as it's fundamentally a Windows issue with certain USB devices

      MetaStoreHelp
      MetaStoreHelp
      Community Manager
      January 5, 2024

      Hey there, WrATHZer0. We know how important this issue is for you, and we want you to get the speed you want out of our devices. Can you tell us if you have read through this thread? There did seem to be some workarounds, and some users have found success using those methods. Can you please let us know if you were able to have them switch to USB 3 after you reinstalled Windows? We would love to know your progress, and we would love to answer any questions you might have. Thank you for your time, and happy gaming!

      If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      WrATHZer0
      Participant
      January 5, 2024

      Yep, tried it all, Quest 3 like other models just drop to USB 2.0 after a time, same with Quest 2, same with Oculus Rift so it's either your own USB interface you're using or Windows just doesn't like it.

      WrATHZer0
      Participant
      January 21, 2024

      It's pretty predictable that more Quest 3 users getting this issue because as I've said, it's happened with Occlus devices in the past. It's possibly their usb interface with their driver. We have to wait for a magic chipset driver or windows update or just reinstall Windows to fix it but it will come back after a time on your new OS.

      TheAntiSocializer
      TheAntiSocializer
      Honored Contributor
      February 12, 2024

      Hey everyone! I want to jump in here and mention that I'll be locking this thread. The reason being that the original post/issue is from 2020 and could by now have a different root cause as to why this would be happening. 

      What I suggest, is starting a new thread in the Get Help board so that our team can easier distinguish different issues that are taking place.
      Thanks!

      Sometimes it's okay to be a little Bing Chilling
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