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Zombarseven
New Participant
August 7, 2026
Question

Pairing

  • August 7, 2026
  • 2 replies
  • 58 views

I had to get a replacement Quest3 headset. I cannot pair because I believe that my old serial number is recorded on my mobile meta app. and that is all the app sees therefore it will not pair with my replacement headset. Please advise.

2 replies

Choleni
Choleni
Honored Contributor
August 7, 2026

Hi Zombarseven​ 🙂

you can remotely factory reset the old device on the page below, so it vanishes from your account.

https://auth.meta.com/settings/my/devices/

Although I'm not sure, if this helps in your case as the factory reset only starts next time the headset goes online.

Why don't you just use another phone(just borrow one for a few minutes) or a tablet to pair the Quest. This works usually for users when the mobile app still shows their headset as paired, even though they did a factory reset.

 

    Maccyb123
    Honored Contributor
    August 8, 2026

    You can still go to Horizon app and choose add device. You don't even need to remove the old one AFIK. 

     

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