Pro controllers still not updating, and totally unusable

I bought the pro controllers for my son for his Oculus 3, and its still not updating the controllers.  There holding steady at 0% for a day and a half.  I could understand if this was an off brand controller from a different company, but these controllers are from your company, which are supposed to pair and update with your VR headset.  I seen tons of topics on the same issue.  If i can shell out a couple hundred dollars for your controllers, as least you can do is make sure your IT team has a solid product leaving the warehouse.  I looked everywhere, and i did everything from factory resetting the head set and controllers to deleting and re downloading the app to make sure the current app version is being used.  This issue has been going on for over a year, why isnt there a firmware fix??  Im about to return these bricked controllers.