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brachanksante
New Participant
October 14, 2025
Question

q1 is not paired to the phone app

I tried to pair the Meta app with quest 1, so I played the 5-digit code, paired it, and it went to the safety level, so I didn't move on to the next level and stopped there

    2 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 15, 2025

    Hey there,

     

    We saw your post and wanted to lend a hand.

     

    Having issues with trying to pair your Meta Quest headset to the Meta Horizon app is far from ideal and we would love to provide you with the assistance needed, all we need you to do is reach out to us privately so we can gather a bit more information! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    Choleni
    Choleni
    Honored Contributor
    October 15, 2025

    Hi brachan_ksante​ 🙂

    Pairing the Q1 with the current version of the Horizon app won't work.

    You need an older version of the app.

    Have a look at the solution in the following link. It explains what you must do and includes a link to an older app version....maybe you have to try various versions to make it work.

    Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215

    Good luck🤞

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