Quest 1 Issues

4 replies
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It pairs initially, I go through all of the setup then get to the safety video and it will not allow me to proceed. Meta also isn't allowing me to contact support about this, can anyone help?

quest1

MetaStoreHelp

Community Manager

Hey Sparky_Fellow

We see you are having some setup trouble, If you would like to contact us via PM that would be great.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Thanks.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Choleni

Honored Contributor

Hi Sparky_Fellow 🙂

The set up of the Quest 1 doesn't work with the current Horizon app version, you'll need an older version of the app.

The solution in the following link describes what you must do and includes a link to an older app version...... maybe you need to try various versions to get it working.

Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help. | Meta Community Forums - 1274215