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stoffix
New Participant
August 6, 2026
Question

Quest 1 stuck on previous owner's account, his Devices page blocked by greyed - out Facebook button

  • August 6, 2026
  • 2 replies
  • 98 views

I bought an Oculus Quest 1 from a friend. It's factory reset but I can't set it up, it's still linked to his Meta account, and neither of us can get it removed.

 

Device: Oculus Quest 1, model MH-B
Serial and account details available on request via DM.

What happens:
- Setup pairs, auto-detects the code, spins, then fails with "Couldn't pair with your headset". Tried iOS and Android, auto-detect and manual code entry, and an older Horizon app version.
- During setup on the older Android app, it indicated the headset is still associated with an account.
- The pairing code only shows in the headset for a split second.

 

Why he can't remove it himself:
- auth.meta.com shows "You must confirm your account to continue" with a "Continue with Facebook" button that is greyed out and unclickable. Not unresponsive — disabled.
- He's tried multiple browsers, private windows, cleared cookies, disabled extensions, and logging into Facebook first in the same browser. Still disabled.
- On my account the exact same page loads with the button active, so this is specific to his account.
- secure.oculus.com > Devices redirects to that same broken verification page.

 

Why we can't reach support:
- The support form rejects the serial with "No product found" — I'm entering it from my own account, since the device sits on his.
- "I don't own a device" routes to the Facebook/Instagram/WhatsApp help centres, which loop back.

He has agreed to the sale and is available to confirm anything needed.

Two questions:
1. Can a moderator escalate this so the device can be removed from his account?
2. Is a Quest 1 still activatable by a new owner at all, given support ended August 2024? If the answer is no, I'd rather know now, a clear no is a useful answer.

2 replies

Maccyb123
Honored Contributor
August 6, 2026

You're stuck in a vicious circle there. OK, first there are no Meta moderators here. The forum is hosted by Khoros and the moderators work for them, not Meta so they have no interaction with them. This is really just a user forum with people volunteering they're time to help troubleshoot headset issues. 

Unfortunately when it comes to accounts,, device ownership, you have to deal with Meta support. The problem is you're often talking to an AI which is only useful for the simple issues.

Now, before you read on, what serial number are you using. If it's the one on the device itself, that's the wrong one. Each part of the set, including controllers all have different serial numbers. What you need is the serial number that is printed on the box. The system will only recognise that one. Hopefully you have the box or your friend will have that serial number, it will probably be on the invoice he got with the headset. 

So, if you can't get that you definitely need to talk to a human support person. Below is a link to 3 options to talk to someone. I advise trying the WhatsApp option first, it seems to get the best response. Have all your information ready. This might be a bit of a pain but your friend might also need to contact them to confirm he sold it to you. And good luck! 🍀🤞🤞 

https://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

 

    Choleni
    Choleni
    Honored Contributor
    August 6, 2026

    Hi stoffix​ 🙂

    Can a moderator escalate this so the device can be removed from his account?

    Unfortunately no, the mods are employees of the forum software provider, they are not Meta staff.

    You can contact Meta support via email, chat or WhatsApp HERE to see if they can help.

    You must confirm your account to continue" with a "Continue with Facebook" button that is greyed out and unclickable. Not unresponsive — disabled.

    What is about log in via email? Did he even migrate his Oculus to a Meta account before March, 2024? Otherwise his account has been deleted... maybe he is unable to log in because of that?

    Is a Quest 1 still activatable by a new owner at all, given support ended August 2024?

    Yes, it is possible... at least it was a few months ago. This has nothing to do with the support ending.

     If a headset is still bound to an account, you can't set it up to another account. This also wouldn't work if it was a Quest 3.

    Maybe do a factory reset again, not sure if this will change a thing, but I would try at least.

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