Quest 2 controllers not working

I am having the same issue. I unpaired and paired the controllers left the batteries out overnight, as well as a factory reset on the headset, everything that has been suggested.  I contacted the customer service department and after going over everything the only thing they offered was for me to purchase new controlers at a "discounted" rate. While $100 for a pair is good, a new headset isn't much more, and the replacement is a process. Someone else had the issue and was advised it was a glitch in the firmware update and they replaced their remotes even though they were out of warranty. 

Hello there, HashBrown311. We know how important it is to have working controllers, they are pretty important for an immersive VR experience, and we would love to look into this for you!

• First, be sure you have removed the batteries from your Quest 2 controllers for 5+ minutes, and then putting a brand new pair of batteries into them. This should help the controllers reset and often start working again.
• Next, try unpairing the controllers and pairing them up to the headset again using the mobile application. Steps for this can be found here: Pair and unpair Touch controllers
• And lastly for the time being, are the controllers showing any signs of life, such as vibrating, flashing lights, or anything else?

Just let us know, we look forward to investigating this for you further! 

having just rechecked the dot is not being controlled by the handset at all just head movement,

Subject: My Quest 2 Controllers Won’t Turn On – Completely Unresponsive

Message:

Hi,
I have a Meta Quest 2, and both of my controllers have stopped working. It started with the left controller — the tracking was glitchy, and eventually it stopped working completely. A month later, the right controller also stopped turning on.

I’ve tried multiple brand-new AA batteries, restarted the headset, and attempted pairing through the Meta app. There’s no light, no vibration, and no response from either controller.

At this point, I believe both are fully unresponsive and likely have a hardware issue. Can you please help me figure out repair or replacement options?

Thanks.

@rbtv77 It sounds like the controllers are connected but not communicating properly with the headset, which can happen even when batteries are full. One thing that often helps is unpairing both controllers from the app and pairing them again from scratch, since that refreshes the connection completely. Also check for any tracking issues like low lighting or reflective surfaces, because even small environmental problems can stop tracking entirely. If that doesn’t work, try removing the batteries for a few minutes before putting them back in to reset the controllers themselves. If you’ve already done all that, it might be a firmware glitch or hardware issue, and contacting support could be the next step.