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Quest 2 keeps disconnecting from WIFI

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Quest 2 keeps dropping Wifi
It's been a couple of weeks and HOURS of google searching and experimenting and it persist.
I haven't timed it but it happens consistently every 5 minutes or so. Just long enough for me to load a game and join a server.

Steps I have tried:
Separate the 2.4ghz and 5ghz into different SSIDs
Restart the Wifi
Restart the Quest
Enable the Experimental feature option Disable Wifi refresh in the settings.
Verbally degrading the hardware and threatening to replace it
Creating a Voodoo doll of Zuckerberg with hair clippings bought off ebay
Wringing my hands in desperate anguish and screaming into the void.

I have an ATT fiber router that's a foot away in the same room with clear line of sight.
I have tried using different bands, 40/80/126

Please help. It's useless like this.

T

TrawniiczekAnswer

New Participant

I have found a solution!

I had to turn off wifi 6 on my router (Asus RT-AX56U). There is a problem with connection only in AX (Wifi6) mode.

J40NYR

Honored Contributor

Hi MontroseChloe

I hate to be that person but... the one thing you haven't tried is a factory reset.

I know its a pain but the Quest 2 has had so many updates including a major android software update. Android does like a factory reset after a big version change and that should clear things up for you.

If you're worried about losing game data head on over to https://secure.oculus.com/my/cloud-backup/ and check everything is updated

Hope this helps

Quest 2, Quest 3, PCVR, Meta Wayfarer

M

MontroseChloeAuthor

Participant

Performed a factory reset. Again. I had already performed one before all of this. But just to do my due diligence I did Another Factory reset. Got everything logged in and set up and BAM 5 minutes in disconnected from wifi.

WHY does it disconnect!? This makes NO sense.

MetaStoreHelp

Community Manager

Hello there, MontroseChloe! A consistent Wi-Fi connection is such a big part of a successful VR experience, and you certainly shouldn't miss out! With this in mind, we'd love to help out! To begin with, could you please clarify the following points so we can get a better idea of this issue?

Are you using your headset in Standalone more, or connected to a PC?
Is your headset and Meta Quest mobile app fully up to date?
Is your Meta Quest mobile app and headset connected to the same Wi-Fi network, including bandwidth?
Have you tried a different Wi-Fi or hotspot at all?
When factory resetting, was this action done through the Meta Quest mobile app or through the headset?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

Andrrobe

New Participant

Hey, MontroseChloe. I have experiened this problem too. I have tried ecerything and it wont work. I think I know how to fix it. Get a new oculus. Yes, I know that a oculus cost 300$ but I think you can afford it I might even try it to see if it works but yeah I hope we can both fix it.

MetaStoreHelp

Community Manager

Hey there, Andrrobe and Axelbilly! Having a consistent Wi-Fi definitely contributes to a stable VR gaming session overall, and we certainly don't want you folks missing out on that! With this in mind, we wanted to pop in here to help out! For this type of issue, we recommend a hard reboot to your headset. Please use the following steps to do so then let us know your results:

Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight 'Boot device' and press the power button to complete that.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

Axelbilly

New Participant

Hi did you have any luck with this? Every time I turn the WiFi on on my sons vr it just automatically turns off I am demented lol

N

Nymmy

New Participant

I also have problems with my quest 2 disconnecting from wifi. I bought a new quest and it is the new one it keeps happening with. Usually 16 min into holodia. I end up having to use my old 64g quest because that one never drops wifi. I only bought the new one for more space but it is useless if it drops wifi. Was this issue ever fixed? I know it's not my wifi because the old quest works fine. Please help

MetaStoreHelp

Community Manager

Hey there, Nymmy and TheReal737Pilot. We definitely don't want any interruptions stopping you from enjoying VR, so we'd love to take a further look into both of your devices. To help us get started, we would like to confirm that the following have been attempted:

Remove any third party accessories from the device
Hard rebooted the headset by holding the power button down for 30 seconds.
Once the device is back up, go within the settings menu to remove the current Wi-Fi network.
Attempt to connect to a different Wi-Fi or Hotspot.
Test the network connectivity within several games

Of course, if any issues continue, do let us know by sending us a PM. To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! From there, we'd love to continue working with your devices to get to the bottom of this!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

T

TheReal737Pilot

Participant

Already tried this, not help. It seems that WiFi fix for Quest 3 in v62 has broken WiFi on Quest 2. It is unusable

T

TheReal737Pilot

Participant

Same problem here.

I noticed that the problem occurs as soon as one of the 2 controllers enters the view of the headset. For example, while playing Half Life Alyx, if I point my gaze towards my hands, the video quality degrades almost instantly until the headset is disconnected from the wireless network

T

TheReal737Pilot

Participant

So, is Meta support totally unuseful, isn't it?

MetaStoreHelp

Community Manager

Hey there, TheReal737Pilot!

To better support you and resolve any potential network or connectivity issues, we would like to provide you with access to a free troubleshooting tool called "RouteThis Helps." We've partnered with RouteThis to provide a diagnostics tool that helps determine if there is any interference in your network that could be affecting your Meta Quest or Portal experience.

Accessing and using the RouteThis Helps App:
1. To download the RouteThis Helps app, open the web browser on your mobile device and navigate to: iOS or Android.
2. Open the app and enter your access code: FBRL
3. With your mobile device in hand, stand close to your Meta Quest or Portal device and click network scan
4. Follow the prompts on your screen to run a 2 minute network scan (do not close or leave the app while the scan is running)
5. Once the scan is complete click on Improve Facebook Device Performance and follow the steps to improve your network

If you need further assistance with the app or the steps did not resolve the issue, please respond directly via a private message, and provide your RouteThis Helps Key as well (located on the top right corner of the App) so we can look into this further for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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TheReal737Pilot

Participant

There is no problem on my network, this problem has suddenly started, this reply is unuseful. I sent device back to my dealer

C

Corpsechild

New Participant

same issue is happening w me and i dont want no stupid automated msg about turning off my router this is dumb this never happened till yesterday and im getting really upset

MetaStoreHelp

Community Manager

Hello once more everyone! We are eager to receive private messages from you for more personalized assistance with your concern. We are excited to lend a helping hand. If you have already found a solution, we would love to hear about it as well. Feel free to reach out to us - we are here to support you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

W

wastelandmountain

New Participant

Having same issue. 🙄

M

muellerman

New Participant

Same issue for me after latest Quest 3 update. My standard wifi keeps disconnecting every 2-3 seconds. Reboot, disabling each 2,4/5Ghz does not work. Before the update everything was fine.

M

Milseyman

New Participant

Quest 2 won't stay connected it disconnects seconds after connection just bought this quest 2 not impressed

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