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quest 2 not connecting to pc suddenly

94 replies
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So until now ive been able to just connect the link cable and use my headset on the pc freely now suddenly the pc app wont even recognize the headsets been plugged in, which kinda sucks since all my games are on the pc so basically cant do anything with my headset until a new update or a fix unless i want to buy the games over again. Not sure what to do to fix it

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ThyRuinedKingAnswer

Honored Contributor

Hey AryaSvitkona, could you confirm which update you're on at this moment? The last update for this issue was around 57.0.0.254.153. I want to confirm that detail and if any other updates have been completed. I want to make sure I bring this up to our engineer team as quickly as possible.

In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it. P.S., I can beat you at One Piece TCG and Tekken

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Barclay3200

Up and Coming

I have been unable to connect oculus quest to my pc as well. I have the original quest model. I always used to get an "allow connection" prompt when I used to connect device to pc, but I do not see this anymore after recent update on the headset. I found these instructions for if headset refuses to connect, but they do not work as I do NOT see developer option anywhere inside the settings/system menu.

And I do not see the oculus device in WINDOWS device manager when connected to device by USB.

Strange.

If file transfer does not work for you, try the following to troubleshoot the problem:

Make sure you are using the Quest 2/Pro with your Admin account.
In your headset, go to Setting > System > Developer and make sure USB Connection Dialog is enabled.
Restart both the Quest 2/Pro and your PC.
Use a differenct USB cable.
Try a different USB port on your PC.
Try to connect your Quest 2/Pro to another PC.
If it still does not work, contact Meta's support here.

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catlover223

New Participant

As you might already know from all the replies, I have a Quest 2 and I have this same issue. I looked in the settings and system of my !QUEST!, and found developer and USB Connection Dialogue. It was on but maybe this helps?

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martycee

New Participant

Hi. Well I have had this frustrating issue for a while recently. My only solution after trying all the resets suggested, was one that many probably don't want to consider. In my case having few things installed on the troublesome PC, I reinstalled Windows 11 and also installed the very latest driver for my NVIDIA Geforce RTX 3060ti. I have not re-installed Virtual Desktop yet however. Providing I connect and power up the PC and the headset in the right order It works.

Here are some anomolies however:

I have a second slightly lower spec PC in the CPU and GPU department that has never displayed the same reluctance to connect to the Quest 2 and connects instantly. The only aspect of the troublesome PC that remains unresolved is that Windows is nagging me to update to a August 2023 cumulative update since the reinstall. The well behaved PC is also lacking a similar update. Could recent Windows updates have anything to do with connection issues? My connection problems don't go back that far. Cable link and Air Link both work now.

Any thoughts anyone?

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NomadsAnIsland

Honored Contributor

When this happens

Either the Oculus Service (ovrservice) isn't running or the Oculus drivers need to be reloaded. I'm on mobile and too difficult to type the instructions right now

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Parasaurolophus387

New Participant

I'm having the same issue, was teching with my Quest 2 this morning and it was connected to my comp just fine, I restarted the quest 2, and when it booted back up it can't connect to both the occulus app, or anything else I was using. I just wanted to get Air Link working and now I feel like the system is half bricked for no reason.

Did you have any success fixing the issue?

MetaStoreHelp

Community Manager

Hi there Parasaurolophus387, we see you are having issues connecting your Quest 2 to the Oculus app. PCVR can be very finicky, and we want to be able to help get you back into PCVR as soon as possible! Can you please attempt the following:

Repair the Oculus PC Application:

Go to www.oculus.com/setup and click Download Oculus software.
Select Repair.
- If Windows asks you if you’re sure you want to open this file, click Yes.
- If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
- If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
- Please remember to re-enable your antivirus software once you've completed the repair.
Allow the repair process to run, download and install.
Launch the Oculus app.

USB power settings:

Open Device Manager.
Locate your USB ports - Expand the universal serial bus controller section at the bottom of the list. Look for the "USB 3.0/3.1/3.10 eXtensible" items.
Right click and select Properties.
Navigate to Power Management.
Ensure that the options to save power are deselected.

Selective Suspending:

Right-click Start
Click Power Options
Click Additional Power Settings
Click Change plan settings
Click Change Advanced Power Settings
Find USB Settings
Make sure that Selective Suspend Setting is set to Disabled, and not Enabled.

We hope this help, please let us know if any changes occur, thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

A

aceman019300

New Participant

Your solution was for USB he stated Air link. that's where we are having the issues.
Do you have a solution for AIR LINK?

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GiraffeatsCow

New Participant

Hi,
here is what I found to work for me,
I was using Firefox to login, but the browser didnt respond to my clicking on myself to continue.
copied the link to chrome (booeee) and logged in there, got a popup to open some file,
and tadaa, app opens and runs as it should.

MetaStoreHelp

Community Manager

That's great news Giraff-eats-Cow, thank you for replying this solution you found for logging into the browser! We're sure everyone can appreciate this.

We hope you have a great day, and happy gaming!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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bruceo2

Participant

Just got the v55 update last night and airlink worked fine then today I tried to connect and will not connect. The Airlink list shows the pc is connected but the device wont pair. I did all the network and software troubleshooting steps and still will not pair

MetaStoreHelp

Community Manager

Howdy there, bruceo2! We completely understand that you're encountering some issues connecting to your PC following the latest update. Not to worry, we'll be more than happy to step in and assist you in resolving this issue as quickly as possible. First and foremost, we'd need you to be able to repair the app, since this has previously worked with issues with the desktop app. The steps will be listed below.

To repair the Oculus PC app:

Go to www.oculus.com/setup scroll down to Oculus Rift S and click Download software.
Select Repair.
Allow the repair process to run, download and install.
Launch the Oculus PC app.
- If Windows asks you if you’re sure you want to open this file, click Yes.
- If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
- If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
- Please remember to re-enable your antivirus software once you've completed the repair.

Please let us know how it goes so we can determine if any additional steps are required!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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bruceo2

Participant

Already did the repair and everything else recommended like factory reset rename computer restart router etc etc

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comet48

New Participant

Same issue here - software update then inability to connect to headset, via cable or wireless. This together with another "fragile" product like MSFS makes for an unpleasant experience!

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MaxLastBreath

New Participant

Cant connect to PCvr as well via AIRLINK works fine with cable, but not with airlink, tried everything.

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so7777

New Participant

Same issue.
Cannot connect via Air Link.

K

kraft0

New Participant

Same issue here, cannot pair with 1 PC (AMD) but I can with another (Intel). Reinstalling Occulus APP didnt help, i can see both PCs in Quest 2 AirLink but when I hit Pair in the AMD one nothing pops up in the Occulus APP. I've checked Firewall/AV Setting and also tested with Firewall/AV disabled.

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Rocketsalesmen

New Participant

I have this issue exactly, down to the detail. I have been trying to fix this for 2 months with no success. Please help.

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so7777

New Participant

Hi...
The work around from Meta was working.

Disconnect the Rift/Link cable from the computer.
Disconnect your computer from the internet.
Backup any necessary content.
Reboot into Safe Mode. (Also without Safe Mode)
Uninstall Oculus PC app using the Control Panel.
Delete all Oculus folders from the following folder:
C:\Program Files
Remove any Oculus folders from the following locations:
C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
Restart your computer in normal mode.
Reconnect your computer to the internet.
Install Oculus PC app again using the setup tool from our website here.
Reconnect the Rift/Link cable and re-test the headset.

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BirtDag

New Participant

well fixed... Solution for me was going into device manager and uninstalling all my usb hubs that were 3.0 or 3.1 and any others that were questionable and rebooting pc. pc then recognized oculus as rift but then changed itself to quest. now works with cable and deny or allow pops up. whatever i did made me have to reinstall iracing, but all good now. THX

MetaStoreHelp

Community Manager

Hey BirtDag! We're glad to see that you were able to get your issue fixed up.

For everyone else with these issues, we recommend giving these steps a shot but if they don't work feel free to shoot over a private message!

To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We'll see you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

R

rustydiasel2022

New Participant

Hello! I have been trying to connect to my laptop but it will not let me, when I run tests it says my laptop is good to run Vr, but when I try it shows that the launch button is greyed out on the quest link tab in quick settings on the oculus. I do not know how to fix this, I have tried everything but nothing works. I do not know if Vr cannot run on laptop, but I have seen other people do it.

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