Quest 2 stuck on “Update 1 of 2 completed” after factory reset – unable to pair or update
Title: Quest 2 stuck on “Update 1 of 2 completed” after factory reset – unable to pair or update
Hi everyone,
I'm having a frustrating issue with my Oculus Quest 2 and would appreciate any help.
After performing a factory reset, my headset gets stuck on this message:
“Update 1 of 2 completed – Continue setup in the Meta Quest mobile app.”
The setup never progresses beyond this screen.
Here is what I have tried so far:
- Tried pairing the headset using the Meta Horizon app on both an Android phone and an iPhone. Both fail with “Headset not found” or “Unable to pair with your headset.”
- Restarted the headset multiple times.
- Tried accessing the boot menu and selecting “Boot Device.” The headset eventually returns to the same update screen.
- Tried the official Meta Quest software update tool on both a Windows PC and a MacBook using the original USB cable.
- Both computers show the same error: “Cannot connect with ADB! Make sure device has enabled ADB access.”
- No USB debugging authorization prompt appears inside the headset.
The headset is therefore stuck in the initial setup process, and I cannot complete the pairing or update.
Since the headset is not fully set up, it also does not appear to be linked to my Meta account, which makes contacting support difficult.
Is there any way to recover the Quest 2 or manually reinstall the firmware without access to ADB? Has anyone experienced the same issue and found a working solution?
Thanks in advance for your help!