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bryce550
bryce550
New Participant
June 17, 2022
Solved

Quest 2 wont pair with the oculus app

I recently got a quest 2 and set it up with no problem but now when I try to pair it with the oculus app it either gets stuck on the paring screen or it says unable to pair and gives a list of troubleshooting Ideas and I've tried all of them. I've also tried factory resetting my headset and nothing seems to be working, so does anybody know what the problem would be?

    This topic has been closed for replies.
    MetaStoreHelp
    MetaStoreHelpAnswer
    Community Manager
    June 26, 2022

    Hello again, bryce550! Thank you for keeping us updated with this issue. We know troubleshooting can be time consuming sometimes, so we want to get this corrected for you as soon as possible. If you haven't done so already, please try the following:

    • Ensure user and headset are using the primary account, and not a secondary account.
    • Clear the Bluetooth cache on the phone. (see below)
    • Uninstall and reinstall the Oculus application on the phone.

    On an Android device

    1. Open Settings and go to Apps.
    2. Next, go to the Bluetooth option and select it.
    3. Tap on Storage and Clear Cache.

     

    On an iOS device

    1. Open Settings and select Bluetooth.
    2. Forget every Bluetooth device in the My Devices list using the "i" icon.
    3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

    If you are still having issues pairing your headset to the mobile app after trying these suggestions, please reach out to our support team here. Just include the details of your issue as well as all troubleshooting steps you've tried so far, and one of our agents will be happy to assist you further.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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    38 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    June 19, 2022

    Hey bryce550, we appreciate you bringing this to our attention. First we would like to say a big thank you for taking the time to work on the troubleshooting steps, it means a lot. We wanted to know if your phone and headset are on the same Wi-Fi network? It's important that each device shares the same network.

     

    During the pairing process, we also advise our gamers to make sure their Bluetooth is enabled on both devices. 

    Let us know how this works for you. 

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
      bryce550
      bryce550Author
      New Participant
      June 25, 2022

      Yea, thanks I just tried that a little bit ago and nothing seems to work.

        MetaStoreHelp
        MetaStoreHelpAnswer
        Community Manager
        June 26, 2022

        Hello again, bryce550! Thank you for keeping us updated with this issue. We know troubleshooting can be time consuming sometimes, so we want to get this corrected for you as soon as possible. If you haven't done so already, please try the following:

        • Ensure user and headset are using the primary account, and not a secondary account.
        • Clear the Bluetooth cache on the phone. (see below)
        • Uninstall and reinstall the Oculus application on the phone.

        On an Android device

        1. Open Settings and go to Apps.
        2. Next, go to the Bluetooth option and select it.
        3. Tap on Storage and Clear Cache.

         

        On an iOS device

        1. Open Settings and select Bluetooth.
        2. Forget every Bluetooth device in the My Devices list using the "i" icon.
        3. Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.

        If you are still having issues pairing your headset to the mobile app after trying these suggestions, please reach out to our support team here. Just include the details of your issue as well as all troubleshooting steps you've tried so far, and one of our agents will be happy to assist you further.

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          bbbillydino
          New Participant
          June 23, 2023

          I have no “I” icon

          CookiesNScream
          CookiesNScream
          Honored Contributor
          June 24, 2023

          Hiya bb.billy.dino! What kind of phone do you have? Also, what software version are you on?

          Through the darkness of futures past, the magician longs to see. One chants out between two worlds: Fire... walk with me
          andrewagale
          New Participant
          July 10, 2023

          Been stuck in this set-up Device Not Found loop for most of today. Finally started working after a reset of the phone and trying the Meta Quest app again with nothing else running on the phone. 
          Might just be some kind of fluke, but if it helps anyone else, then cool.

          Demonskid8
          Participant
          August 18, 2023

          Just bought a Quest 2 and we are having the same issue. The App says Headset Not Found. Cleared cache, deleted app, etc and still the same thing. About ready to bring this thing back to the store to get my money back.  

          Demonskid8
          Participant
          August 18, 2023

          This sucks! My kid's birthday is ruined.

          AwakenedDragon2023
          New Participant
          August 25, 2023

          The trick that worked for me was in the mobile app: select PRECISE location instead of approximate location (my preference is always approximate). I'd tried everything you did and was ready to box it up and ship it back. Did factory reset, saw the floating code, re-installed mobile app, selected precise location, then the code worked - all this before I connected to wifi, but I don't think that would matter.  I hope this is the trick for you.

          coderodent
          New Participant
          September 20, 2023

          My wife's account is the main account and my meta app will only log on as my fb account. I get to the spot where the meta app says to enter the 5 digit code, but the head set never shows it
          I can briefly bluetooth pair, but that also does not help.
          I want to pair with the app, so I can get casting working again (it used to be so easy) 

          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          September 20, 2023

          Hey there, coderodent. Thank you for contacting us with your pairing issue and letting us know that you're not able to pair it to the Meta Quest mobile app. We know that having any sort of pairing issue can certainly bring your VR plans to a standstill, and we would like to reach out and help. So we can get this resolved for you, can you please do the following:

           

          Go to Menu > Devices on the mobile app. Select the headset.
          If the headset isn't listed, make sure that the mobile device has Bluetooth turned on.

          If the headset still does not appear, uninstall and then re-install the Meta Quest mobile app.

          On the next screen, tap Pair. The headset will pair automatically.

           

          If your issue persists, please let us know.

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
          MetaStoreHelp
          MetaStoreHelp
          Community Manager
          January 9, 2024

          Hey hey! Thank you for bringing this to our attention. We truly value your honest feedback. With this, we'd like to recommend that you create a post on our Community Forms Ideas page. You can click here to go directly to our ideas page: https://metaque.st/Ideas

          If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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