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Up and Coming
August 4, 2026
Question

Quest 3 2.7 OS controller problem

  • August 4, 2026
  • 28 replies
  • 1159 views

Since 2.7 update when my controllers go to sleep they wont turn back on unless i take the battery out and put it back anyone know how to fix this?

    28 replies

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    monduk
    Participant
    September 12, 2026

    Meta really need to fix this, 2.7 is no longer in PTC, controllers are still going to sleep and not waking up unless batteries pulled out and reinserted or headset is rebooted, which is to put it mildly....frustrating.

    Also, completely random as to which controller or amount of time that they go to sleep.

    steve40
    steve40
    Honored Contributor
    September 12, 2026

    Controller tracking issues after 2.7 update | Meta Community Forums - 1382049

      monduk
      Participant
      September 27, 2026

      This makes no difference, and with yesterdays update it's still happening, with your circled "solution" which is already enabled and every combination possible, also no matter how many times you post there's no point asking here:

      "For bugs: If you come across a bug, please post each one you spot in its own thread, to keep track of individual issues separately. Please make sure to also send in bug reports along with posting on the forums if you notice anything going wrong."

      Meta absolutely do look at the forums and also reply with updates on bugs & feedback at times.

       

      monyutantan
      monyutantan
      Inspiring
      September 12, 2026

      ​In my case, I'm experiencing a tricky issue where even removing the battery doesn't fix it.

      I've found a temporary workaround, so I wanted to share it with you.

      ​When it disconnects, you can get it working again by going to "Controllers" under the "Devices" section in Settings and selecting "Pair". Please manage to navigate to that page using either the other working controller or hand tracking. Alternatively, I've confirmed that unpairing and re-pairing the affected controller via the Meta Horizon mobile app also brings it back.

      ​As a side note, turning off "Switch between controllers and hands" in Gesture Controls can extend the time before it disconnects. Re-pairing whenever it gets disconnected—this combination should help take the edge off the frustration.

      OS:Windows 11 Pro [23H2] CPU:Intel Core i7 14700K (PL1:181W,PL2:200W) GPU:ASUS TUF-RTX4070TI-O12G-WHITE-GAMING M/B:ASRock Z790 Steel Legend WiFi DRAM:Corsair DDR5 PC5-41600 16GB x2 PSU:Corsair RM1200x SHIFT Storage:M.2 NVMe 3TB x3 , SSD 1TB x3 VR:Quest3 128GB + Virtual Desktop update:2024-06-09
      hatsuratsu
      Up and Coming
      September 21, 2026

      i have the same problem, when the controllers fall asleep (for example while using virtual desktop with a gamepad), i get a disconnect android toast and controllers are not responsive anymore. 


      i have to remove the battery and/or set the controller(s) in pairing mode to get it working again. ... i am now on 2.7 ptc.

      reported it in the 2.6.ptc and in-quest bug report some time ago ... yea, really sad ... it is one of the most annoying bugs if you use your gamepad in combination with the hmd.... and still did not get adressed... 

      franciscosimsim
      New Participant
      September 21, 2026

      Me too. I have to remove the battery and/or set the controller(s) in pairing mode to get it working again. Please fix it! 2.7

      steve40
      steve40
      Honored Contributor
      September 22, 2026

      Please fix it!

      No one here can fix it for you.

      HEADSET>QUICK SETTINGS>REPORT A PROBLEM

      HORIZON LINK>HELP CENTRE>PROVIDE FEEDBACK

        DYan
        New Participant
        September 26, 2026

        V2.7   5243367.4880.520 （2026-9-26）

        The bug hasn't been fixed,

        Maccyb123
        Honored Contributor
        September 26, 2026

        No point in reporting it here. There are no Meta staff here. Report it through the bug reporting tool on your headset. 

        monduk
        Participant
        September 27, 2026

        Is that why we have

        "For bugs: If you come across a bug, please post each one you spot in its own thread, to keep track of individual issues separately. Please make sure to also send in bug reports along with posting on the forums if you notice anything going wrong."

        Meta absolutely do look at the forums and also reply with updates on bugs & feedback at times.

         

        marwakawara112
        New Participant
        September 27, 2026

        This sounds like it may be related to the update rather than the batteries themselves, especially if both controllers started doing it after v2.7. I’d try unpairing and pairing the controllers again through the Meta Horizon app first. If that doesn’t help, removing the batteries for a few minutes and replacing them with fresh ones might be worth trying. If the issue keeps returning every time the controllers sleep, I’d report it to Meta as well since it could be a firmware bug.

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