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Inspiring
May 28, 2024
Solved

Quest 3/ Air Link stopped working/ No connection to PC/ PC found but Start Button is greyed out...

I've been using the Quest 3 for almost 8 months now, and before i used the Quest 2 without any problems via Air link/same router/same PC...


This Saturday I'm playing Borderland 2 VR and on Monday the Quest 3 can no longer connect to the PC without any reason.


If I want to activate Air Link via the Q3, my PC is displayed in the Air Link Menü as before, but the Start Button for Air Link remains gray and it says "not connected".


I've already tried everything:Hard reseting the Headset, factory reset, router reset, PC & Quest 3 reset, Meta Quest Link restart via the beta menu in the PC Oculus APP, repair function of the Meta Quest APP, firewall completely switched off but nothing...


Then I read that you should completely delete the Oculus software with all folders and reinstall it.
I did that and lo and behold it worked, for exactly ONE day....


When I booted up my PC today and started Quest 3, the same problem...
The PC is displayed but the start button to start Air Link remains gray and it is not connected.
WHY?
Do I have to completely uninstall the software every time, including all folders, then reinstall it in order to be able to play via Air link for exactly ONE day, which has worked for over 3 years before (Quest 1, Quest 2, Quest 3) without any problems?


The connection works immediately using the original Meta Quest Link cable.
Virtual Desktop APP works also...


PLEASE Help!

LaserDiskAnswer
Honored Contributor
June 13, 2024

Hello everyone I just got word from engineering that they have rolled out a fix for this issue!

If you are experiencing a grayed out button when attempting to launch Air Link or Link, please follow these troubleshooting steps: Put on the Meta Quest headset. Go to "Settings" then select "System". Scroll down to find "Quest Link" and toggle it off, then back on again. Try launching Air Link or Link again.

If the issue persists after following these steps, please try restarting your computer and headset before trying again.

Please do not hesitate to come back to the thread and let us know if you're still experiencing this issue going forward!

 

Update 6/13/24

Hey everyone, just wanted to give you all a quick update. I've informed the engineers that even after a few hours, we still have several users experiencing the same issue. If you haven't already, please make sure to submit your bug reports

Update 6/26/24

With the launch of V66, a fix was issued that will roll out to everyone soon. Please check your headset system settings to ensure you are on the latest update. As always, please come back and let us know if you are still experiencing this issue after the update. 

The future of home entertainment!

242 replies

New Participant
June 18, 2024

I have had an oculus quest 2 for about 2 years and every time I have a problem with air link. Once when I got oculus there was no air link and I played free games. After a while they added airlink and it worked but after about 2 months it wouldn't connect and I decided I didn't want to fix it because I didn't have time for it. After a while it connects and works perfectly and then it stopped working again and I gave up again. I remembered that I got an oculus 5 days ago and I wanted to play with air link. It worked I was happy and I played with a friend but today it wakes up and doesn't work again. It detects my computer but when I click pair it doesn't give any code or anything and the word pair simply changes to launch which I can't click and nothing shows up on the computer.

Inspiring
June 18, 2024

Greetings JakubElend 

Thanks for telling us, I’m going to ask you these questions.

1. Do you have a good Wi-Fi connection?

2. Did you restart everything?

3. Did you contact Meta?

4. Did you delete the app from the computer- PC and install it back in?

With you have any questions, contact Meta.

New Participant
June 18, 2024

1 I have ethernet cable
2 yes
3 yes but they dont help me

4 yes I reinstall windows and app

New Participant
June 18, 2024

Hey

I haven't used my Quest 3 for a few weeks, turned it on tonight but it wouldn't connect to my PC. Launch button being greyed out and wouldn't pair...the work around on here has worked for now, need to do it every time i power on the headset tho. It also wont connect to my friends home broadband.. connects to her network but says no internet.. Does anyone know if that related to this connection issue with PC? It reconnects to mine when i get back home perfectly fine..

New Participant
June 19, 2024

This problem has been driving me nuts for the past week!

I thought it was just me as it coincided with me trying a VR Air Bridge and when going back to connecting over my router WiFi (which has connected flawlessly for the past 3 years) my Quest 3 now requires re-Pairing with the PC every time the Quest restarts / wakes.

Please fix this soon Meta!!!

 

Participant
June 20, 2024

Add me to the list.  Just happened today using version 65.  To get to the point, the pairing setting does not get saved.  I have to pair my Quest 3 every single time after I turned off and on of my headset.  Paring my Quest 3 every single time after a complete shut off? The pairing information does not get saved.  

Participant
June 20, 2024

I honestly don't know what to do everything was fine and 4 days ago my q3 just won't connect to my PC and shows a location icon on the list inside my headset I tried everything

1) I tried to reset the PC and the q3 with no luck

2) I deleted the device from the device list in the PC app but it did nothing

3) I uninstalled the PC app and when I tried to reinstall it it wrote me: "Sorry we encountered an error during inspiration please restart your computer and try running meta quest link setup again."

4) After realizing that restarting my PC is not working I went to the log file(shows what went wrong with the installation) and I found out that the problem was it can't install the oculus-driver.exe file so I tried to download the app again but this time while the app was installing I placed the driver file that I installed separately inside the support file and it installed the app but a new problem showed up when I tried to pair the q3 I pressed the pair button and it turned into a grey lunch button with nothing happening

5) I installed the oculus-adb-driver-2.0 from the oculus website and I installed it and it wrote the operation was successful and I could pair the q3 but a new problem showed up in the device list when I connected my q3 it showed a red x and a message saying "no headset audio" and inside the quest 3 it shows the 3 dots loading screen

6) I did a factory reset to my q3 with no success

7)I uninstalled and reinstalled everything with the methods above and the "no headset audio" problem was gone but the 3 dots stayed

So now i have no idea what to do PLS HELPP!!! 🙏

no headset audiothis is from nowthe location icon

Participant
June 20, 2024

PLS HELPPPP!!!!!!!😭🙏 i really want to try the new blade and sorcery update

New Participant
June 20, 2024

So I know this issue is going around but is anyone else having the issue where Airlink isn't working at all, Virtual Desktop says 'Computer is unreachable' and Steam tells me my headset and pc aren't on the same network. So I'd HAVE to be tethered to use pcvr now... 

Up and Coming
June 20, 2024

All I can say is check your network connection on the Headset. I have  2.4 GHz and 5 GHz networks on my dual band router and every so often the headset decides to switch to the 2.4 GHz network instead of the 5G.  STEAMLINK warns me that it is not enough bandwidth and I can go in to change it. Then things work OK (except for the current AIRLINK issues). 

My PC is wired into the Router so I guess both networks are accessible to it. Maybe your headset is randomly connecting to some other network if there is some open WiFi within range.

New Participant
June 20, 2024

Its the only accessible wifi network at all, and within the headset I'm on the 5ghz network same as on my pc. This sucks considering it worked fine two nights ago and now im banging my head against a wall. 

New Participant
June 20, 2024

i've been using airlink for a while and it was working fine, i got off of my headset for the night and disconnected airlink, then i woke up, went to my quick settings and it said it wasnt connected, so i went on my pc, the meta quest app was open, so i went into the settings and restarted quest link, didn't work either, and my graphic drivers are NVIDIA and they are all up to date so if somebody has a fix or has the same problem please help.

Inspiring
June 20, 2024

If Quest Link off/on & Pair works for you, but you don't want to keep doing that, try turning Use Air Link off when you're done with it (or when you're going to shutdown/reboot) and turn it on when you're going to use it.

On my Quest 2 v66.0.0.660.370.608997113, this avoids the issue. You don't have to pair again because you're not turning off the whole Quest Link feature.

Remembering to do it is almost as painful as the 'official' workaround, and if you forget, you'll have to do workaround anyway, but if your play area and PC are in different rooms, this will cut down having to run back and forth to pair.

Note that if you have your PC connected via USB (for charging, or ADB, or whatever) it may take a minute for the Launch button to go blue as the USB connection gets reset, but if you're not connected to a host, the Launch button should go blue in a few seconds.