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RocketCookie
Inspiring
May 28, 2024
Solved

Quest 3/ Air Link stopped working/ No connection to PC/ PC found but Start Button is greyed out...

I've been using the Quest 3 for almost 8 months now, and before i used the Quest 2 without any problems via Air link/same router/same PC...


This Saturday I'm playing Borderland 2 VR and on Monday the Quest 3 can no longer connect to the PC without any reason.


If I want to activate Air Link via the Q3, my PC is displayed in the Air Link Menü as before, but the Start Button for Air Link remains gray and it says "not connected".


I've already tried everything:Hard reseting the Headset, factory reset, router reset, PC & Quest 3 reset, Meta Quest Link restart via the beta menu in the PC Oculus APP, repair function of the Meta Quest APP, firewall completely switched off but nothing...


Then I read that you should completely delete the Oculus software with all folders and reinstall it.
I did that and lo and behold it worked, for exactly ONE day....


When I booted up my PC today and started Quest 3, the same problem...
The PC is displayed but the start button to start Air Link remains gray and it is not connected.
WHY?
Do I have to completely uninstall the software every time, including all folders, then reinstall it in order to be able to play via Air link for exactly ONE day, which has worked for over 3 years before (Quest 1, Quest 2, Quest 3) without any problems?


The connection works immediately using the original Meta Quest Link cable.
Virtual Desktop APP works also...


PLEASE Help!

    LaserDiskAnswer
    Honored Contributor
    June 13, 2024

    Hello everyone I just got word from engineering that they have rolled out a fix for this issue!

    If you are experiencing a grayed out button when attempting to launch Air Link or Link, please follow these troubleshooting steps: Put on the Meta Quest headset. Go to "Settings" then select "System". Scroll down to find "Quest Link" and toggle it off, then back on again. Try launching Air Link or Link again.

    If the issue persists after following these steps, please try restarting your computer and headset before trying again.

    Please do not hesitate to come back to the thread and let us know if you're still experiencing this issue going forward!

     

    Update 6/13/24

    Hey everyone, just wanted to give you all a quick update. I've informed the engineers that even after a few hours, we still have several users experiencing the same issue. If you haven't already, please make sure to submit your bug reports

    Update 6/26/24

    With the launch of V66, a fix was issued that will roll out to everyone soon. Please check your headset system settings to ensure you are on the latest update. As always, please come back and let us know if you are still experiencing this issue after the update. 

    The future of home entertainment!
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    242 replies

    Show previous replies
    Hailfang
    New Participant
    November 6, 2024

    I got my brand new 512GB Quest 3 yesterday, and am having this same issue. Running Quest3 SWrev:71.0.0.477
    Specifically, I am able to SEE my PC on the popup, but when I press Pair, it changes to a grayed out "Launch" button.

    Tried the whole reinstall of questlink after removing all appData. Tried deleting HPKey registry entries.

    Would love to get an update here or a bugfix software update - sounds like everyone is seeing issues here

      nastyjman
      Inspiring
      December 1, 2024

      How is this such a persistent problem? About two weeks ago, I was able to run Link fine, and the all of a sudden it can't find my computer despite having it connected like last time. AirLink can see my computer but it won't connect!

       

      I'm on PTC v72, and it's still not working. How can Virtual Desktop run some of my apps on my desktop, but for some reason Meta Link will not? Make it make sense.

        RobDor2
        Participant
        December 30, 2024

        Same s..it says to me after a successful longer period of playing 

        it says that graphic card is not compatible with air quest link

        like always PC got thousands ways to prank you and f..k up your day suddenly or if you do wrong step in this carefully planed maze and etc not recommend use such a stuff for those who don't have much clue or nation as other wise it will cost you way more than you expecting like everywhere is money sucking mashine and for repair or help or protection you'll spend a lot of cash as more and more doors are about to be closed if you won't pay so might be its good reason just to quit this labyrinth and be a minimalist or something as this web is meant to be created or people get degradate quicker. Still, thanks there's always another side of the stick or coin whatever in this concrete jungle with a real survivor game. Sorry about my sincerity might it look over a bit ... but this nishe chooses only chosen ones and it sucks.

         

        magiciangraham
        New Participant
        January 30, 2025

        iM in the same Boat, mine connects and then disconnects a few seconds later, i have had so much trouble trying to use Virtual desktop and my P.C which is Godlike and i still can`t get them to work in unison. Im getting to the stage that im pretty much done with Meta Equipment it is all so frustrating.

         

        danielhess7568
        Participant
        March 4, 2025

        I've also recently started having a problem connecting with my airlink. It's stuck on "searching for PC", the Meta app is open, but it won't connect. I've tried restarting my Quest 3 and rebooting my computer but no luck.

        joyboy251096
        New Participant
        March 16, 2025

        i tried all of these solutions but nothing works for me right now.
        i just purchased quest 3. 

          Tulizx
          New Participant
          April 19, 2025

          Link stopped working about 2 weeks ago. I went to using Air Link, that stopped working today, and yet Virtual Desktop works fine. What a garbage product. 

            l0v3lucy
            New Participant
            September 26, 2025

            Even now this is a problem, i am currently having to constantly "repair" download on my PC for air link to work

              Moofman
              New Participant
              January 24, 2026

              The Purple Sky PCVR Link loading screen gets stuck/locked/frozen if you have used the Oculus Debug Tool and set the Encode Bitrate (Mbps) too high (I can use 940, but NOT 1000, my cable tests at 2.9Gbps)! To test, set it to 0 (auto), use the Service menu to Restart Oculus Service, wait 2 mins and try the link again. Note: Restarting the Oculus Service this way kicks you out of the Purple Sky PCVR Link loading screen.

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