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MikeeVee
New Participant
July 22, 2026
Question

Quest 3 Controller Issue

  • July 22, 2026
  • 1 reply
  • 34 views

My kid’s Quest 3’s controllers say they’re paired but won’t connect or work and when I press any button on the controller, the light blinks three times and shuts off like I need to re-pair it. I’ve tried doing so 5 times, doing a factory reset and connecting off the WiFi.

Batteries were also replaced and they show 100% on the app.

    1 reply

    Maccyb123
    Honored Contributor
    July 22, 2026

    You seem to have tried almost everything so hopefully Meta Support can help. If you've had a faulty update, sometimes a factory reset does nothing. Have you tried attaching the headset to your pc and running the Meta Software Update tool? İt can sometimes fix a bad update. Here's the link . Second link is to talk to a human Meta Support person directly rather than an AI, try the WhatsApp method first, usually gets the quickest response! Good luck! 

    target=_blankhttps://www.meta.com/en-gb/help/quest/software_update/

    . 

    target=_blankhttps://www.meta.com/en-gb/help/support/?g1=5960237440706837&g2=26500769372871399&g3=none&et=none&sg=skip

     

     

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