Hey everyone! Losing access to the various input methods on your controllers can definitely make for a difficult experience, so we'd love to help out! If your controller isn't registering any proper inputs, be sure to double check for any status lights on the controller to make sure it's receiving power. If the controller is receiving power, we recommend trying out a controller factory reset, which is a bit different from a traditional headset factory reset. A controller factory reset resets the controller firmware itself.
To perform a factory reset on the Quest 3 controllers:
1. Use the correct button combination to start the factory reset process.
- Right: Hold the A button and tap the Home (Meta logo) button 5 times.
- Left: Hold the X button and tap the Menu button 5 times.
2. The LED will blink orange/white while the factory reset is being performed.
3. The LED will then change to light-blue during boot.
4. Controllers can be used again as normal once boot completes.
If you're stuck on the "pull tab from controller" screen after the reset, try waiting on the screen for 5 minutes. This should advance to the controller pairing screen where you should be able to finish pairing the controllers.
Hopefully that does the trick, but if not, feel free to reach out to us in a PM! We'd be more than happy to continue helping out there!
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