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Quest 3 has no audio when connected to PC

Forum|Forum|2 years ago
March 7, 2024
48 replies
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I recently get the Quest 3, and for some reason I can't get the audio to come through my headset when it is connected to my PC using a link cable or AirLink. It shows as a device in the sounds settings and it is enabled in the audio Control Panel Playback section. I never had this problem on my Quest 2.

I have updated the drivers, tried disabling the Nvidia High Definition Audio driver. Any help greatly appreciated!

Note: This green audio bar next to the Oculus audio device stays at half-full whether the computer is playing or not. Not sure if that helps

Best answer by QuoteRed

Got my fix. Update the headset by cable.
Resetting it would prob work too, something within the update messed something up.

MetaStoreHelp

Community Manager

Hello there! We understand that you are not having audio come through your headset when connected to a PC. We understand that this can disrupt a wonderful VR experience, so we would love to look into this for you so you can have the full experience with VR. Please follow this link to troubleshoot audio on the quest link, and for the air link, can you please ensure that

You have v14 PTC software installed on your PC and v13 firmware on your Quest.
Open up the "Sound" menu from the Windows Control Panel, and then search "Oculus Virtual Audio Device" from the "Playback" tab.
Hit the "Properties" button and change the device name to "Headphones."
Click the "Apply" button.

Please see if this will do the trick for you, and in the event that it doesn't, please feel free to reach out to us again to see the other options we have available for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

V

Virtuoso015Author

New Participant

My headset is already named "Headphones" as you can see in the images above. I'm not sure what software version I have, but since I only just installed the application today and just got the quest 3 last week, I'm sure that they have been updated to the current versions

MetaStoreHelp

Community Manager

Hello again, Virtuoso015. We just wanted to follow up with you on the audio issues you were having when connected to your PC. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaStoreHelp

Community Manager

Hello again Virtuoso015! We wanted to follow up with you to determine if the information we provided you was useful or if there is anything else we can do to continue to help you. Please don't hesitate to reach out to us again, and we will be more than happy to continue to look into this for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I

Ikerepc

New Participant

Any news??

MetaStoreHelp

Community Manager

Hey there Ikerepc! Thank you so much for reaching out to us. If you are also having this issue then we invite you to reach out to us directly. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

M

mikevn10

New Participant

Hi there, I also recently had this exact problem, no audio in the device (Quest 3) when connected to pc with Link cable and the Link software running.

Simple fix for me: First enable Oculus virtual audio device as the sound output in windows, then open the Nahimic companion app on your pc > settings > remove optimisations.

This immediately fixed it for me, if you’re not using Nahimic audio then this probably won’t be much help. But if you are then I hope it helps.

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UkuleleSauce

New Participant

It took me sooo many hours and this worked, I knew something was screwing the audio drivers and I completely forgot Lenovo has that app built-in.

Thank you!

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iiMohammed

New Participant

yes the issue from Nahimic app delete it, thanks mikevn10 👏

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Journxy

New Participant

I'm having this problem. The audio drivers are there, I've deleted and reinstalled the link app multiple times (the drivers deleted each time and were reinstalled as they should have been every time I reinstalled the like app) and I still have no audio out of my quest 3 from my computer during quest link, neither via cable or air link. The microphone appears to be working, I just can't hear anything.

I need help.

H

H1dd3nBunny

New Participant

having this same issue right now. Wondering if something is wrong with the Meta link app now since we're having this issue in the same day.

G

Gutek458

Up and Coming

If something is wrong with Meta link? I mean is anything right with it? It's jus utter sh*t and they don't care about it. You only have a bot responding in this topic. If you got it to play using your PC then yeah, you just lost 500$. Quest 3 is a scam.

T

ThailandTiger

New Participant

having the same issue after an update early this week.. possibly a bad update?

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Multop

New Participant

I had the same problem today when I updated meta software. In the end, after many tries... I restarted my PC and audio came back.

QuoteRed

New Participant

No goddamn clue, but yeah, 100% Meta's issue right now.
Even controller tracking is out of whack for me.
Mic is always stuck at half, audio is at zero. I’ve reset, restarted, updated, tried everything here and on other posts like this one.
And I hate this... I just got my paycheck and wanted to play some goddamn games, but nothing’s working.
Looks like the support person gave up on even checking this post.