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Quest 3 & Pro controllers stuck at 0% updating

66 replies
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0% update forever on both PRO controllers that are already sync with a quest 3 headset

What I had done..

Pair them again and again the Q3 got them paired all the time
Hard reset on controllers
Factory reset on Q3 headset (even that involves a huge waste of time)

V64 is the version of the software of my Q3
Nothing worked so far in other post I saw that randomly people finally got this controllers working what was not my situation

Support on chat after we try it everything ask me to send the pro controllers back what I already did (I already did all that support was asking for but for respect the support guy time I follow all what he asked for "maybe it works this time by a chance").
As I see this issue as very common I want to know what is going on for PRO controllers, Q3 is perfect for me for work as I use them as tool, but for play even vs Q2 the tracking of quest3 is inferior by a lot.

If there is no proper solution for this I see no point in order another controllers or even keep the quest 3.

MetaStoreHelpAnswer

Community Manager

Hello there! We know having the controllers not work as they should greatly hinders the VR experience. We are grateful for the opportunity to team up with you to explore a resolution. So we can start marking some things off the list. Let's have you try and factory reset the controllers. To factory reset the Pro controllers, please try the following:

Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.
- Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.
Release the buttons immediately after the LED begins blinking red/white.
Perform a manual pairing and check if controller LED would flash blue and white to signal pairing state.
Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.

We are hopeful that this will resolve your issue and look forward to your response! In the event that you continue to experience issues, please feel free to reach out to us in a private message! Click on our profile, then "Send a Message."

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

STShoraiAuthor

Participant

Since in the already open post I cannot write for a non verified email reason (and yes the mail is verified) that's why I open this new post

MetaStoreHelp

Community Manager

Hey there, ST.Shorai! We understand your concerns regarding getting the best resolution for the issue you're experiencing with your controllers not updating!

We'd like to take a deeper look. In order for us to do that, we'll need to gather some additional information. Kindly send us a PM. Please select our name to get to our profile page, or click here.

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

STShoraiAuthor

Participant

Hello you can get all the info from this support tickets
(redact)

D

DreDev

New Participant

Same issue here, bought the pro controllers today and trying to get them to work... no chance, doesn't matter what I try, they're stuck at 0%. Bit of a joke that this is a known issue for YEARS at this price tag. It's not a firmware issue either, I kept my firmware at v63.

MetaStoreHelpAnswer

Community Manager

Hello there! We know having the controllers not work as they should greatly hinders the VR experience. We are grateful for the opportunity to team up with you to explore a resolution. So we can start marking some things off the list. Let's have you try and factory reset the controllers. To factory reset the Pro controllers, please try the following:

Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.
- Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.
Release the buttons immediately after the LED begins blinking red/white.
Perform a manual pairing and check if controller LED would flash blue and white to signal pairing state.
Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.

We are hopeful that this will resolve your issue and look forward to your response! In the event that you continue to experience issues, please feel free to reach out to us in a private message! Click on our profile, then "Send a Message."

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

D

DreDev

New Participant

I already did that twice with each controller. I tried all the "hacks" out of the 31 pages long thread https://communityforums.atmeta.com/t5/Get-Help/Quest-2-Quest-pro-controllers-update-stuck-at-0/td-p/1004584/page/31 , it all ends up in paired controllers, stuck updating at 0%

G

gtcell

New Participant

have the same issue with my right controller for quest 3
its stuck 33% when update, and the failed
now my controller is blink SOS

Y

yupers15

Inspiring

Press the meta button,and the A button, at the same time, until the controller starts to blink red and white then let go. That should reset it.

B

Bigstah

Participant

doesnt work i've tried that

C

Collapsekun

New Participant

I'm facing the same problem, my left controller freezes at 66%. I have already tried all the methods that were on the forum, nothing helped. And what should I do?😥

R

RufusVenom

New Participant

Are we potentially just waiting for a new firmware update in order to fix this issue? As others have stated, I’ve tried every technical support help tip multiple times on my own and through meta support. I’m still looking at the left and right pro controller unable to get past 0% on the update.

Silvertooth

New Participant

Hi,

I received my Quest Pro controllers yesterday and I'm having the same problem, I've spent more than 8 hours trying to fix the problem, but I can't get it to update.

I've done all the steps that have been mentioned in the forums about this topic:

Controller Factory reset.
Un pair and pair again (more thatn 20 tiemes)
Update de phone app, and try again.
I've left it all night doing the update without succes

I have tried to pair it with my old quest 2 to see if I could do it and it doesn't do the update.

Thanks for any help you can give me.

Silvertooth

New Participant

Hello,

The problem was solved in the latest update of the Quest 3.

This version was not made available until I wanted to open a bug report from the glasses themselves.

Z

zylantha

New Participant

What software version fixed it for you?

Z

zylantha

New Participant

I had the same issue with my brand new Pro controllers, tried everything but could not get them to update. I worked with Meta support for an hour or so, after which they gave me an RMA, but I spent some more time later last night, in the process of which I disabled PTC - which forced a factory reset on the headset.

Once it did reset itself, it immediately started updating the controller - so thankfully I now have the two pro controllers connected and working. I did note that the controllers did go through multiple firmware update cycles (at least two).

I would expect that with the RMA they would probably return controllers that already have the firmware update - and would maybe actually fix the issue with the Quest 3 not being able to update the firmware correctly.

It's unfortunate that simply pairing new controllers requires an entire factory reset - but at least I now have them working (and they are definitely worth it for Beat Saber).

D

dreadlord5678

Participant

What is PTC? I like many others is stuck with non-updating 'brand new' pro controller..

H

Harken1

New Participant

I just bought some Meta Pro Controllers... and now I am here too... 😞

H

Harken1

New Participant

I am using a Quest 2, I have found tricks from various forums.. nothing has changed. Updated left and right stuck at 0%

B

blackforce

New Participant

yeah about to refund shame they don't even know how to make their own product work, one guy told pro controllers don't work on quest 3 after i had already told him my old headset hooked them up and if so why are they own the store page for quest pro 2 and 3.

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