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keepsecretss
New Participant
May 19, 2026
Question

Quest Account Locked Due to Deleted Instagram Link - Live Support Refused Unlink (Case 09446789)

Hello Meta Community Support. My Meta Quest account is completely locked because it was linked to an Instagram account that has been permanently disabled and deleted. 

I contacted Meta Store Live Support and was given Case Number 09446789. The chat agents and their supervisor refused to unlink my hardware, stating I must contact Instagram support to temporarily reactivate a deleted account—which is structurally impossible. 

 

 

I am a paying hardware customer locked out of my entire digital game library. Can an official Forum Moderator please escalate Case 09446789 to the internal Account Ops/Engineering team to manually sever this dead link or migrate my game library to a clean, unlinked Horizon ID? Thank you. 

@MetaQuestSupport

1 reply

Maccyb123
Honored Contributor
May 20, 2026

You are in the wrong place. We don't have any Meta employees here in this forum, it is users only. Meta doesn't participate here. 

You'll have to contact Meta directly. 

For future reference,, if and when you get it fixed, unlink your Quest account from other Meta apps like FB and Instagram. If you get banned from one, it affects them all. 

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