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StarKnight929603
Participant
February 7, 2024
Solved

(Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course there is no debris or water, just a nasty software false alarm.

    This topic has been closed for replies.
    TheLegend271265668
    TheLegend271265668Answer
    Honored Contributor
    March 8, 2024

    Not a solution - Marking for visibility

    Known Issue

    Status: Fix rolling out in V64 - Public Release

    Hey everyone! Back with another update. I got word from the team that we should start seeing improvements in the upcoming updates, however, they want to stray from promising any specific timeline for the fix just yet. I know everyone is still prepped for jumping back into their pop-up free VR experience, but this is the extent of information available to me at the moment. Hopefully I can find out and share more with you all soon! Thanks for remaining patient while the team works towards improvements!

     

    Update (3/27/2024):

    Hey everyone! After waiting patiently from the team for any updates I was able to share with you all, I just got confirmation that we should see a fix in the upcoming V64 build. I've tried to get word about a potential release for V64 & V64's PTC, but I haven't heard anything about it just yet. Be sure to keep an eye on the Announcements board, as that's the place we'll be posting about the PTC and Official releases.

    If you continue to experience the error on a V64 build, please let me know! I'd also appreciate if you included your V64 software version number.

    • You can check in Quick Settings > Settings > Software Update under the Current Version Details section. The formatting should be 64.#.#.###.###.#########.

    Update (4/5/2024):

    Hey again! I'm glad to see that a lot of you are no longer having issues after the rollout of PTC's 64.0.0.419.370.583580230. After bringing more reports to our team, I was notified that the official fix hasn't shipped just yet, but it's a really good sign that improvements are being shown in the PTC builds! The official fix should be rolling out in the public release of the V64 build.

    Thank you again for your patience, and please be on the lookout on our Blog or the Announcements board for when the public build is officially announced. Of course, I'll be notifying you all here as well once I find out more information!

    Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably
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    1055 replies

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    telvinpyres
    New Participant
    February 11, 2024

    Running into the same issue here v6.2 really annoying not been anywhere near water or any kind of debris please fix this Meta  

      Brassoo
      New Participant
      February 11, 2024

      geting the same after the v62 update 

        SteveJaye84
        Participant
        February 12, 2024

        I'm getting the same pop-up every few hours now on the official v62 firmware. I had no issues on v60 regarding moisture/debris detected in the port. Using the official cable and also a 3rd party cable makes no difference. Frustrating but i'm glad to have found this post.

          StarKnight929603Author
          Participant
          February 12, 2024

          If Meta won't fix this huge issue quickly I think will have a lot of devices sent back for refund or replacement. 

            magic1968
            magic1968
            Up and Coming
            February 12, 2024

            what is  the point in replacing the quest 3 its not the hard ware at fault its the software so if you did replace it it would happen agian till they fix the software mines still in the 3 year warrenty i have but am not replacing it like i said whats the point when its software 

              StarKnight929603Author
              Participant
              February 12, 2024

              The point is that we know it's a software issue... but consider that we are just a bunch of Meta users who read this forum... most user once they will upgrade to v62 will probably see that message and think they have a faulty device.

                FusedWrath
                New Participant
                February 12, 2024

                Just had this problem come up this morning twice after using my Quest 3 without issue for three months.  PCVR + virtual desktop + V62 + USBC extension cable to a Anker battery in my pocket.  Reset the USB cable and error came up again.  Hoping this can be resolved soon as liquid hasn't touched by Quest and I've been babying the USB port since I got it.  Cables are high quality and have had no issue again for months 😞

                  javiermares
                  Up and Coming
                  February 12, 2024

                  on v62, quest 3. please advise.

                    SteveJaye84
                    Participant
                    February 14, 2024

                    There are a bunch of us here reporting the same issue. V62 - USB-C Debris/Water Warning - Page 5 - Meta Community Forums - 1148154 (atmeta.com)

                      javiermares
                      Up and Coming
                      February 12, 2024

                      I have the exact same issue after v62 update on quest 3. No water or debris. Destroyed a race for me. This is unacceptable. 

                        Lemonhead401
                        Participant
                        February 12, 2024

                        RIP fellow racer. I traded my updated quest 3 into best buy as defective and got a new one. It’s on v60 and works flawlessly again. I won’t be pushing any updates ever again unless I absolutely have to. 

                          javiermares
                          Up and Coming
                          February 12, 2024

                          Understandable. I wish you luck, I was so happy with the 120Hz. I need a reliable system, if they don’t fix this quickly I will get a refund from Amazon and find another brand headset. You can’t push updates out like this. What’s the point of the PTC if they don’t iron out these things ? 

                            tprotrek
                            New Participant
                            February 13, 2024

                            Same problem since update v62. Watching movie every 10 minutes debris warning pop Up. The headset is useless at the moment. Got the quest 3 in november always used usb-c power. Never befor shown this warning.

                              bionicfreakoffi
                              Up and Coming
                              February 14, 2024

                              Just had this message pop up a few minutes ago.

                              I'm glad to see I'm not the only one who is randomly getting this pop-up.

                              Hopefully it's just a software issue.

                                PJay2k001
                                PJay2k001
                                Up and Coming
                                February 14, 2024

                                Ever since my quest 3 updated to V62 yesterday my quest 3 has been getting the liquid/debris warning popup. The only cable it seems to work with without getting any errors is the original charging cable so far. Third party cables I tried triggered the alert which never did before.

                                  JJK24
                                  New Participant
                                  February 16, 2024

                                  I've been having the same problem, thought it was my cable that had gone bad. Ended up having to use the battery on my Bobovr m3 headstrap instead. I'll try the cable that came with the quest 3 when I can find it. 

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