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(Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

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v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course there is no debris or water, just a nasty software false alarm.

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TheLegend271265668Answer

Honored Contributor

Not a solution - Marking for visibility

Known Issue

Status: Fix rolling out in V64 - Public Release

Hey everyone! Back with another update. I got word from the team that we should start seeing improvements in the upcoming updates, however, they want to stray from promising any specific timeline for the fix just yet. I know everyone is still prepped for jumping back into their pop-up free VR experience, but this is the extent of information available to me at the moment. Hopefully I can find out and share more with you all soon! Thanks for remaining patient while the team works towards improvements!

Update (3/27/2024):

Hey everyone! After waiting patiently from the team for any updates I was able to share with you all, I just got confirmation that we should see a fix in the upcoming V64 build. I've tried to get word about a potential release for V64 & V64's PTC, but I haven't heard anything about it just yet. Be sure to keep an eye on the Announcements board, as that's the place we'll be posting about the PTC and Official releases.

If you continue to experience the error on a V64 build, please let me know! I'd also appreciate if you included your V64 software version number.

You can check in Quick Settings > Settings > Software Update under the Current Version Details section. The formatting should be 64.#.#.###.###.#########.

Update (4/5/2024):

Hey again! I'm glad to see that a lot of you are no longer having issues after the rollout of PTC's 64.0.0.419.370.583580230. After bringing more reports to our team, I was notified that the official fix hasn't shipped just yet, but it's a really good sign that improvements are being shown in the PTC builds! The official fix should be rolling out in the public release of the V64 build.

Thank you again for your patience, and please be on the lookout on our Blog or the Announcements board for when the public build is officially announced. Of course, I'll be notifying you all here as well once I find out more information!

Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably

Show previous replies

T

Topher420247

Inspiring

Same i updated this morning and mid flight in dcs for the pop up i unplugged blew into the port and the cable and reconnected and when I put the headset back on was able to reconnect to link

M

Magiccarpets

Participant

I have the exact same issue as of today (my quest updated to v62 last night)

L

Lemonhead401

Participant

I’m not sure how many times I need to tell meta it’s a software issue and not a hardware issue. Everyone needs to flood support and get them to shut this update down. The longer it stays live the more people will come here with broken headsets.

S

SteveJaye84

Participant

I received a second v62 update last night and used the headset for 4 hours or so with no moisture/debris popup. They may have possibly fixed it and rolling out an update now.

L

Lemonhead401

Participant

I’ll continue to gamble on never updating my replacement headset until it can’t be used on v60. But hopefully they are rolling out fixes. Would be nice if they would make some statements that they are fixing it instead of absolute silence.

PJay2k001

Up and Coming

For me this only happens when I use any third party cable.

C

cherrypashka

New Participant

Same issue here, cannot use a USB cable with my laptop. Meta being meta.

magic1968

Up and Coming

i did a boot up from in the quest 3 screen buy pressing power button and t he vollume down when the screen comes up highlight the boot up at the top press power button it boots back up and i have had no more water debris warning since

J

javiermares

Up and Coming

Sorry I don't understand
1. "pressing power button and the volume down" pressing both at the same time? this doesn't do anything for me
2. When what screen comes up? What is "the boot up at the top"?
Thank you

magic1968

Up and Coming

when you get the screen in device it says on screen at top of box boot device press the power button and it boots up

power and the vollume button and the screen comes up highlight the boot device at top of box which it should be any way with out moving it then press power button