(Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 i saw this error twice, v63 every hour or so, v64 every 20-30 seconds.... oh so good to play racing sims :s

tryed everything on this forum, nothing has made any difference

Had v64 official release pushed to my Quest 3 today.  I’m still using the powered USB port to tether the headset to my gaming PC.  No issues, 2.5Gbps solid connection.  I still think there’s a power issue with the Quest 3 - as in it’s drawing too much power for a non-powered USB port to handle.  I brought this to Meta’s attention again.  No reply.  Meta Support is useless. 

there's nothing special in meta cable, name on cable doesnt change physics.... i have https://www.club-3d.com/en/quick-view/2507/ cable, capable of 60w (q3 is 18w), i now think the problem is my mobo that gives out 0.3A 5V (why, i don't know yet, should be 0.5-0.9)

q3 software expects more while charging and gives out error messages

Problem is back again.  Thought the latest v64 update had done it because had a stable few days but it's all back again this morning. 2 debris warnings and battery just draining in no time for no reason.  Even when nothing is running and super super slow charging from any all my chargers including 45W, 100W and 145W ones I have.

This is the most disappointed I have ever been with a product.

Hey everyone! Checking back in after the V64 public release to see if the issue is still affecting anyone. It seems like some of you are still running into the warning on the latest release, so I'd love to bring these reports to the team.

• Can you share your current V64 build?
  • You can check in Quick Settings > Settings > Software Update under the Current Version Details section. The formatting should be 64.#.#.###.###.#########. Please post the full version number.
  • Is this a PTC build, or a public release?
• Are you using the official Link cable, or are you using a third-party cable?
  • If it's a third-party cable, which one is it?
    • What's the PD rating of the cable?

TheLegend27 Once again will continue to post information into the void that is this this thread.  Still happening on the latest V. 64.0.0.484.370.585752815

I also have tried on every firmware version released since v62 and up.  They have all had slightly different results (some worse than others) but the problem never goes away.  Just occurs more or less often depending on whatever was tweaked in the firmware, but give it time it will occur again.

I have 13 different brand cables, all high very high spec-ed and expensive. I also have 12 different chargers (I am an engineer/developer) and all of them do the same.  The one I use most of the time is the official quest 3 link cable.

I have also tried the jsaux, iniu and kuject power cables and all of them have the same behaviour.  I have also used 3 different powered usb hubs too including kensington sd5700t which is considered one of the best on the market. (of course also tried without hubs).

I also have access to 12 different laptops and desktop machines of varying specs and they all have the same results.

I have tried to be patient on this thread and keep posting information but it really feels like a complete waste of my time. I have spent hundreds of pounds on cables, hubs and connectors and many many hours methodically trying every combination I can.  I think I can categorically say it is not the cables, not the computers, not the chargers, not the "setup".  IT IS THE DEVICES OR THE FIRMWARE.  Constantly asking people to post specs and making them question their sanity/cables/setup is disingenuous and outright poor and dismissive behaviour on meta's part.

This isn't even the only issue with the device.  The graphical artifacts that can get really bad sometimes (white snow and rainbow streaks), the elite battery disconnects, controller disconnects and not reconnecting until reboot and sometime weird controller tracking where it looks like you have some kind of parkinsons with your hand moving up and down constantly and many more.  These are all in separate threads on the forums and all of them are basically being ignored or getting the occasional message every few weeks of feigned sympathy but no action or resolution. All the while pointless new "features"  being rolled out that no one really asked for or wanted.

Personally I think there is a quality problem and you are shipping defective units and trying to shift blame to consumers for it whilst their warranties all run out and just treating it as collateral damage because there is not enough defective units and people complaining for it to have caused enough stink in press yet for anyone at meta to bat an eyelid.

I for one was evaluating this devices for the use with remote working and meetings across regions for the employees through out my company but I will certainly be looking forward to evaluating the vision pro soon and probably recommending that for rollout as this device is just not really even able to do the basics it claims to be capable of.

Well its been a long while. I haven't used my HMD for I think a month and a half or so. I turned it on today to try out another game in VR. First thing I did is checked the version number. Somehow its reverted to v62 lol! That's before the debris error occurred. I am never letting it update.

You know, if this information were to be released to bigger media franchises, like Youtube or electronic reviewers, announcing the bugs that Meta has been trying to quietly overt by promising fixes that are never happening, this might cause a bigger stir and force Meta to actually fix a problem, rather than face the chance of losing potential buyers due to bad reviews.  I thought they were working on this problem... as in Devs were looking into it, apparently not.  v62 never had this problem... so why now?

I forgot to mention my link cable also stopped working with the Quest 3.  It used to work every time before the v62 update.