Participant

Solved

(Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

1055 replies
309482 views

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course there is no debris or water, just a nasty software false alarm.

This topic has been closed for replies.

TheLegend271265668Answer

Honored Contributor

Not a solution - Marking for visibility

Known Issue

Status: Fix rolling out in V64 - Public Release

Hey everyone! Back with another update. I got word from the team that we should start seeing improvements in the upcoming updates, however, they want to stray from promising any specific timeline for the fix just yet. I know everyone is still prepped for jumping back into their pop-up free VR experience, but this is the extent of information available to me at the moment. Hopefully I can find out and share more with you all soon! Thanks for remaining patient while the team works towards improvements!

Update (3/27/2024):

Hey everyone! After waiting patiently from the team for any updates I was able to share with you all, I just got confirmation that we should see a fix in the upcoming V64 build. I've tried to get word about a potential release for V64 & V64's PTC, but I haven't heard anything about it just yet. Be sure to keep an eye on the Announcements board, as that's the place we'll be posting about the PTC and Official releases.

If you continue to experience the error on a V64 build, please let me know! I'd also appreciate if you included your V64 software version number.

You can check in Quick Settings > Settings > Software Update under the Current Version Details section. The formatting should be 64.#.#.###.###.#########.

Update (4/5/2024):

Hey again! I'm glad to see that a lot of you are no longer having issues after the rollout of PTC's 64.0.0.419.370.583580230. After bringing more reports to our team, I was notified that the official fix hasn't shipped just yet, but it's a really good sign that improvements are being shown in the PTC builds! The official fix should be rolling out in the public release of the V64 build.

Thank you again for your patience, and please be on the lookout on our Blog or the Announcements board for when the public build is officially announced. Of course, I'll be notifying you all here as well once I find out more information!

Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably

Show previous replies

S

shakeel100

New Participant

Today i got v64 for quest 3,but unfortunately debris and liquid issue still not resolved even got worse.I tried every nook and corner and factory reset,all in vain.Whenever i power off the headset and then turn on,the first message i see is:USB is disabled due to debris n liquid.Meta taking no care of us.

Now is the time to put my quest3 under the wheel of

A

acefondu

New Participant

I never had this issue before with my Quest 3, but this just happened to me. Using link cable and it popped up. Again, first time this ever happened, must be the new update....lame. Really freaked me out lol. Probably a false error, but it does prevent my cable from working....

S

shakeel100

New Participant

I get liquid debris message whenever i turn off my headset and back turn on i see this message.usb c is totally unuseable except slow chrging.I live in Pakistan suggest me what to do.ln Pakistan we dont ve local warranty.

F

Feelgoodinc001

New Participant

I Updated to the Version below in the Screenshot and tested it for around 2,5hrs and still got the water/debris Warning 2 times.

N

Nedo68

New Participant

just got the warning message in iRacing on Laguna Seca while braking for corkscrew, horrible experience, picture was gone, i klicked quick as possible with the Touch Plus-Controller on ok and found myself still alive but not on track, lost 1st place 😕 this warning error should be completely turn off at least while playing.

L

livson

Participant

On V64 since last week and I've gotten the water debris message twice while using virtual desktop to my pc. Issue has not been resolved.

T

tomhorn123

Up and Coming

On v65, stayed away from cable (data/charging) and used Virtual Desktop with wifi 6 router.

First time using neck power bank...

https://www.amazon.co.uk/dp/B0CQ4BBDN1?psc=1&ref=ppx_yo2ov_dt_b_product_details

....works very well BUT got the 'liquid/debris in charging port' error message almost immediately!! 😞

TheLegend271265668

Honored Contributor

Hey everyone! It looks like a majority of users no longer seem to have the Debris/Water Warning error popping up, so that's awesome to see!

For those of you still encountering the issue, I reached out to engineering, who recommended that you all submit a bug report and reach out to our support team to look into what options might be available to you.

Thanks again for your patience and for cooperating with the team to help squash the bug!

Update 5/30/2024:

Hey everyone! It looks like this issue resurfaced after the fix that resolved most users issue in V64, and another thread was created by LaserDisk to help keep track of reports V65 onwards. To help keep these two versions separated, I'm going to go ahead with locking this one. If you're still experiencing the issue on V65+, please check out the thread here!

Technology, at a certain level of sophistication, is indistinguishable from magic. - some wise guy or something probably

N

niallobr

New Participant

What a ridiculous post…

T

tomhorn123

Up and Coming

DreadHeadFred Severem er0s3nnin

Well written guys and thank you for your exhaustive efforts!

This leaves a lot of us with a dilemma.....are the affected headsets 'fixable' with an update that manages to target and solve the problem universally (whether the cause is due to an inherently defective headset or damage caused by a previous update)?

I have an RMA and shipping label (soon to expire) in order to send my affected headset back for replacement....but I really don't want to because....

a> will the replacement have the same problem and hence we go on the dreaded merry-go-round, and

b> despite reassurance to the contrary from Meta, will I receive a refurbished unit from them!

Really don't like this situation 😞

E

EdLuva72

Participant

My replacement is arriving this afternoon. They are sending a refurbished unit. I will provide an update once I receive it and fully update it to v64 or v65, whichever is the latest that's available.

T

tomhorn123

Up and Coming

EdLuva72

Thanks for that. Can I ask how long the replacement took in total?

Look forward to hearing how it goes.

E

EdLuva72

Participant

Support ticket created on the morning of 4/15 for headset water/debris message and dead charging brick. The response was the same evening asking for information to ship a new power brick.

4/16, I provided the information and inquired about the headset. They provided an RMA for the headset. I also shipped out the headset the same evening.

4/19, I received my new charging brick. They also received my defective headset.

4/22, they reviewed and accepted my return, said to allow 5-7 business days for processing.

4/24, received replacement headset.

It’s updated to the latest v64. Condition is like new. I used to receive the debris message after turning the unit on without being plugged in. The replacement unit is not giving me the error message. I have yet to test out my link cable. Will provide an update after using the link cable.

Despite the issues I had with the headset, overall, the replacement process was pleasant and quicker than I expected. Hopefully this one continues to work properly.

L

Lemonhead401

Participant

This is absolutely ridiculous that I can go away for months and come back and this still isn’t fully resolved.

guess I still need to leave it disconnected from the WiFi because heads are still up arses at meta.

Show more replies

Update (3/27/2024):

Update (4/5/2024):

Update 5/30/2024:

Get Help

Sign up

Login with SSO

Login to the community

Login with SSO