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Resolved - Unstable wifi coverage with Quest 3 on some Router Brands.

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Update January 2024 - full post history below

Hi. Let me try to give a quick TLDR summery.

Since the launch of the Quest 3, numerous users have encountered difficulties with their Wi-Fi connections related to wireless PCVR. A notable bug affects certain mid-range AX and AXE routers, such as TP-Link's AXE75, leading to significant packet losses and varying negotiation rates. Consequently, connection speeds fluctuate between 480 and 1921 Mbps, occasionally reaching 2161 Mbps but rarely achieving the full 2401 Mbps speed.

In contrast, the Quest 2 maintains a stable 1200 Mbps on 5GHz dedicated networks. However, on release, the Quest 3 struggled to reach 720 Mbps, with speed fluctuations occurring every other second.

Meta was promptly notified of this issue on launch day and has been working on resolving it through build updates. Versions v.57 to v.60 have seen a dramatic reduction in negotiation rates, making wireless VR "usable" under certain conditions, particularly when in close proximity to the router and within the line of sight. Nevertheless, users still report random speed reductions to unusable levels (below 740 Mbps), even at close range.

TP-Link has been diligently working on resolving the issue since the initial launch. Unfortunately, their latest update indicates that they couldn't make a breakthrough on their end, and they believe the problem persists on the client side. They've conducted thorough tests with various chipsets, including MTK, BCM, and QCA routers, and it seems these routers are experiencing similar issues. Their focus shifted to Meta software updates, and their most recent test with the Quest3 V60 suggests that while the negotiation rate still varies, the occasional streaming lag seems to have disappeared.

A glance at this threads posts reveals that TP-Link is not the only affected brand; users with Asus and other AX and AXE routers also face similar challenges. The root cause seems to be linked to either Meta or Qualcomm. Users have noted similar issues with the Google Pixel 7, leading to speculation about problems with the XR2 Gen2/Snapdragon 8 Gen2 drivers. So in other words it's in Meta and Qualcomm's hands at the moment.

Please reply to this thread and post your information as per Metas instructions:

"December 14th Update from MetaStoreHelp

Hey everyone! I wanted to let you all know that I heard back from our engineering team. It looks like there might've been some changes with the recent v60 update. I recommend checking your headset to make sure that it is updated to the latest version, and then checking your Wi-Fi connection with your headset. If you're still having trouble after updating your headset, please let me know the below information and I'll pass it along to our engineering team so this can be looked into further.

1. Router make and model.

2. Router firmware.

3. Full Headset version. (59.0.0.##) Go to Settings > System > Software Update"

You can also make a video grab of your issue and send it to Meta over the "report a problem" option in the headset.

For video references on the issue here is a playlist in chronological order

NOTE: If you have a working setup with a different router and not experiencing any issues please post the details on this separate thread: https://communityforums.atmeta.com/t5/Get-Help/What-Wifi-6e-routers-currently-works-bug-free-with-the-Quest-3/td-p/1101778

Original post October 10th 2023

On my Quest 3 the WIFI signal is hopping from 720 - 864 - 960

But my Quest 2 ti stable at 1200 Mbps

I am sitting 1 m from the Ruter

Is my Quest 3 broken or is this a bug?

Edit FYI: This is a firmware bug with communication between some brand of routers. Please post your info here as a reply. (Se MetaQuestSupports reply)

The team has been made aware and is currently looking into the unstable connection reports.

Meta needs to know:

What version is your headset running? (Full number, i.e. 57.0.0.####)
- Quick Settings > System > Software Update
Which router do you currently have?
Tag MetaStoreHelp

Also.. Remember to send a bug report via Oculus apps or headset...

Here is how: https://www.youtube.com/watch?v=7i9Q_h_yeQQ

Edit 2, to be clear:

The issue is not dependent on AirLink or VirtualDesktop. It's a clear communication issue between the Quest 3 and certain routers in Quest build vertion 57. That effects both 5Ghz and 6Ghz. Quest 2 is unaffected.

Here is the issue we are facing demonstrated to TP-link:

https://youtu.be/JFrl9rTJH8E?si=2vBOI6E2PjGvPL_7

If you're r not experiencing any issues please post the details on this seperate thread: https://communityforums.atmeta.com/t5/Get-Help/What-Wifi-6e-routers-currently-works-bug-free-with-the-Quest-3/td-p/1101778

Edit 3 - Update:

Version 59 showed no improvement. TP-Link has received a unit and are experiencing the same negotiation rate problems. They are investigating the problem.

MetaStoreHelp has stated that they are working on the issue and it will be fixed in a future firmware update. https://communityforums.atmeta.com/t5/Get-Help/Unstable-wifi-covarage-with-Quest-3-on-some-Router-Brands-Known/m-p/1099915#M241197

Edit 4 - Update...
TP-Watched @VirtualOmnipresence 's video and confirmed:

Our Wireless RD found that it might be the case Quest3 are kind Quest3's wireless connection rate strategy is more aggressive in terms of speed reduction. Once it encounters wireless packet loss or interference, it will reduce the negotiation rate on a large scale, thus affecting the actual wireless performance.

In other words, it is actually unnecessarily overly sensitive... especially when interference is basically impossible at 6GHz.

We've tested the Quest3 v57(haven't got v59 yet) so far with almost all our routers from wifi6e to wifi7 with QCA/BCM chipest...

Also thanks a lot for your updates about that article, we will also notice to get the previous quest2 sample to check how it works with our router in old firmware, then upgrade it to newer one for checking.

We will also focus on this issue later quickly if there's new firmware released.

Edit 5 - November 20th 2023

Still no more contact with meta and the silence is deafening.

Though with the new update to v.59 it is actually a lot better on AXE75 for both 5g and 6g. It's fluxing, but not below 1200 in 6g and not below 720 in 5g. Making it... "usable"... if you are relatively close to your router.

Here is my video in my test with v. 59.

We still want to take advantage of the 2401 Mbps so that we are not reliant on no interference and being 2 to 3 meters from the access point.

Any working 6Ghz device connected to a 6 Ghz router, dedicated at close range should output a connection at 2401Mbps. If it doesn't it's simply not working correctly.

So I'm not giving you a pass just yet Meta. 😉

Edit 6 December 8th

A lot of new posts here and in my community on still experiencing this issue making their wireless experience unbearable. The uptick has been noticeable since the release of SteamLink bringing more people over to PC wireless.

I also go a new confirmation from MetaSupport over email:

Meta Store Support following up on your issue.

To clarify, the issue you are experiencing is most likely to be patched up with a new software update. I know how inconvenient this may be for you. We really appreciate your extended patience and utmost understanding regarding this matter. As much as I would like to give you an exact timeline, since this is still a known issue, I'm afraid we are still unable to provide an exact date for it.

This is also for our customers, as we don't want to set you an expectation that is vague. We value transparency here at Meta, and we can assure you that we will quickly contact you as soon as possible once the issue is resolved or workarounds are provided.

We're eager to have this one sorted out for you, so we'll keep an eye on this issue. Looking forward to solve this issue at your earliest convenience so you can proceed enjoying your VR experience.

----

later:

I can confirm that your issue regarding Wi-Fi connection has been coordinated with our engineering team; however, they didn't provide an exact time; maybe they are still figuring out the root cause of the issue. By the way, thank you for the clear explanation of your issue; that helps us a lot.

Edit December 14th Update from MetaStoreHelp

Hey everyone! I wanted to let you all know that I heard back from our engineering team. It looks like there might've been some changes with the recent v60 update. I recommend checking your headset to make sure that it is updated to the latest version, and then checking your Wi-Fi connection with your headset. If you're still having trouble after updating your headset, please let me know the below information and I'll pass it along to our engineering team so this can be looked into further.

Router make and model.
Router firmware.
Full Headset version. (59.0.0.##)
1. Settings > System > Software Update

---

Here is my video on testing version 60

tfosseliAnswer

Inspiring

EDIT May 21th 2024: The bug returned with build v.65. Lets hope its a hiccup.

...

Hey everyone! Build v62 has officially arrived, and I'm pleased to announce that my initial issues have been resolved. The speeds remain rock solid at 2401Mbps, even when I'm in a different room from the router. There was only one brief 5-second disconnect, which was swiftly resolved and did not reoccur during my session.

The issues concerning fluctuating speeds, packet losses, and random negotiation rates have all but disappeared.

However, I'm aware that some of you are still encountering difficulties connecting to the 6G network in general and are experiencing random disconnects. I'm unsure if these issues are related, especially as the problem doesn't seem to be consistent with router brands.

I recommend creating a separate forum thread on the matter so that those affected can voice their concerns and avoid being mixed up with the excitement in this thread.

Thank you to everyone who has engaged in civil discussions and shared their experiences and constructive feedback. And thank you to MetaStoreHelp and TheAntiSocializer for making sure our issues were heard by the Meta engineers.

Edit: if your experiencing micro studders in AirLink follow this thread: https://communityforums.atmeta.com/t5/Get-Help/Quest-3-Airlink-micro-lags-and-stutter-esp-when-moving-head/m-p/1150175/

When a "problems finding 6G Wi-Fi" thread is created, share it here, and I'll add a link to it.

(I can't stay as the OP of a post concerning problems connecting to a 6G network as I am not experiencing that particular problem and can't replicate it.)

Show previous replies

A

Anonymous

I have the same issues. Latency peaks while the routers 5ghz bitrate struggles.

I have Quest Firmware V59 and had the issues with two different routers:
FritzBox 7590 (AC only and 5GHZ)

and with Speedport Smart 4 (AX 5GHZ). A lot of microstutters and blurry images. No matter where i am playing. I hope this will get fixed soon.

@MetaQuestSupport

S

Satsugai7

New Participant

I was hoping that v60 would address this. Possibly it's a hidden update not in the patch notes. Thank you all for the testing you're doing and for keeping this top of mind. It's a problem for me and makes this device only half useful. I bought it for 50% PC and 50% in app usage, and the packet loss using AirLink is unbearable.

F

Flobud

Up and Coming

Seeing the severity of the issue, I don't really believe they would hide it from the release notes, but one can dream! 😄

A

alexxfff2023

New Participant

Same issue here with my Quest 3 and v59.
Tested with VRAirBridge (WiFi6), FRITZ!Box7590 (WiFi 5) and RE815XE (WiFi 6e). Connection speeds are fluctuating. With my Quest 2 everything is fine and stable. So definitely an issue with the Quest3.

A

AsusDKD

New Participant

I even had Problems with my ASUS AXE7800. The Solution was deactivating Beam forming, now i don't have any stutters.

My now working Settings.

F

Flobud

Up and Coming

But stutters are not the issue, bitrate drops are the issue.

S

Satsugai7

New Participant

Packet loss seems to be the primary issue here which can cause stutters and frame drops. See the video in OP's post comparing Q2 vs Q3 in various firmwares.

I

itsjase

Participant

Has anyone managed to test with v60 yet? I haven't gotten the update on my headset yet

Y

YuYuu

New Participant

V60 Have the same problem.

B

banchansprint

Participant

Before v60 came out, I had the same issue. The networking latency is very unstable and fluctuates between 10 to 150ms. After a factory reset, it worked perfectly. So I put it down and went to sleep. On the next morning, it returned to what it used to be.

A day later, v60 was out. This was what I got without a factory reset after the first launch. I had never seen a 25ms total latency. The networking latency is solid 4-5ms very stable.

However, history happened again. I went to sleep and redo the test the next morning. The latency becomes unstable again. About 95% of time, it can hold up around 10ms.

AX1800

But somehow it will shoot up to 150ms, just like v59.

I have 2 routers: one is ASUS AC86U(Home use), another one is a tp-link AX1800(dedicated for VR)

0

007x007

Up and Coming

Just got Asus GT-AXE16000 (Europe). Quest 3 can't find WiFi6e. 5Ghz is not stable. Jumps between 2100-2400Mhz. Don't bother and try to find BEST router. I had same problems with MikroTik router too. It's Quest 3 problem. Wait for Meta update or return Quest 3 as non functional device. Hope is software problem, not hardware (WiFi module).

A

AlkisTse

Participant

Its not only a Quest 3 problem. It has to do with the region also. Many routers (including yours) do not have such problems in USA.

R

Ruined

Inspiring

People who live in EU countries do appear to be having the most trouble, I know the broadcast regulations there are more strict than USA

t3chnod3lic

Up and Coming

I'm in the UK and I had this issue. The Asus GT-AX6000 router certainly helped, but one other thing I had to do was disable the VPN. It really does mess things up. That was the main wndows app I had to shut down first. So if you have a VPN running, try diabling it. Kudos to Ruined for originally mentioning this weeks ago.

H

HFMudd

New Participant

Hello, i have an AVM Fritzbox 7590 router (2.4 and 5 GHz, no wi-fi 6!) and i also had connection problems with my Meta Quest 3 (firmware version 59.0.0.172.706.535429038). The Quest 3 lost it’s wi-fi connection every 2 seconds so that no download was possible.

I tried a lot without success but when i connected the Quest with my guest WLAN i suddenly had no connection problems anymore! I have a stable connection with 900-1300 MBit/s on 5 GHz! Maybe the reason is that the Quest is currently the only device connected to that WLAN? Maybe it has problems when there are more devices in the same WLAN because of the collisions?

D

Digipro

Up and Coming

I( get losses with just a wi fi 6E card in my pc running a single connection to the quest 3 with no other devices the wifi is intel wi-fi 6E ax211 on wi-fi 5 i get better connection between 600mbps to 700mbps but with wi fi 6e i get 100mbps to 300mbps, its silly that we are having these problems they must have altered something and made it worse than a quest 2 which always connected at 1200mbps no drop outs full speed . as far as i am aware for £480 i should be getting better than the quest 3 and bugs like this should not be plaguing its release and if they are they should be sorted promptly with an apology to affected customers not hiding behind a brand.

tfosseliAuthor

Inspiring

New email confirmation from MetaSupport:

Hello Thomas,

This is _____ again from Meta Store Support following up on your issue.

To clarify, the issue you are experiencing is most likely to be patched up with a new software update.

I know how inconvenient this may be for you. We really appreciate your extended patience and utmost understanding regarding this matter.

As much as I would like to give you an exact timeline, since this is still a known issue, I'm afraid we are still unable to provide an exact date for it.

This is also for our customers, as we don't want to set you an expectation that is vague. We value transparency here at Meta, and we can assure you that we will quickly contact you as soon as possible once the issue is resolved or workarounds are provided.

We're eager to have this one sorted out for you, so we'll keep an eye on this issue. Looking forward to solve this issue at your earliest convenience so you can proceed enjoying your VR experience.

Take care and stay safe!

My response:

This is fair, but I would like confirmation that our findings with TP-link have been shared with your engineers and that you are in contact with them.

The bug has been there since launch, but most of your new users would not recognize this bug as they weren't using it as a PC wireless headset. But now this issue is getting more and more prominent with the release of SteamLink.

I don't doubt that this will be fixed, but many users on the forums and in my community are confused since it's not being addressed by meta publicly outside vague forum responses. They fear their headsets are defective and are replacing them under return policies, giving you a lot of unnecessary refurb units. Your public silence is also creating a lot of distrust, with some questioning if this issue will ever be fixed. Just a simple admittance in the forum would come a long way to build some trust, like a simple official forum post as you did with the Airlink Microphone bug. Just let them know that an issue has been identified and that you are working on fixing it from your end.

I look forward to hearing from you again.

A

Anonymous

Wow that... let me dont really hope, that they will fix it very soon. Its really frustrating, i replaced my PSVR2 with the Quest 3 to play wireless PCVR Games and maybe a few good Quest 3 Games, but mainly for PCVR. And wireless is a key feature for me.
I bought myself a Linkcable now, so i can at least play it wired. But that was not the plan. Hope they will fix it sooner than in a few months 😄

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